When choosing an auto body repair shop, you might wonder if body shops are held to specific standards by a state organization or other entity. Just like every business, there are certain inspections and regulations that a body shop must pass or meet.
Any customers who experience an issue at a collision repair center should contact the proper governing agency or organization. In Texas, there is not a comprehensive law that governs auto repair companies, including body shops. But there are rules for other services and if there’s not an organization that manages restrictions for the issue you may have, it’s best to speak directly with the management or ownership of the collision repair shop.
Collision Repair Shop Regulations
While there is not a law pertaining to auto body repair, all body shops must meet certain requirements. ProCare Automotive and Collision, like all body shops, must meet Texas Commission on Environmental Quality (TCEQ) requirements.
There are air, water, waste, and other stipulations, as noted on the agency’s checklist, that collision repair shops must follow every day. TCEQ ensures body shops meet these requirements and fix any issues if a body shop is in violation.
Not the Repairs You Paid to Receive
If a customer has an issue with the repairs made to his or her car, it’s possible it could fall under the Deceptive Trade Practices Consumer Protection Act. Some examples include If a customer believes unnecessary repairs were made, parts were not replaced, or was charged for a new part and a used part was installed. If you have a similar experience, file a complaint with the Texas Attorney General’s office.
At ProCare, we want our customers to know our managers at each location are always open to hearing your feedback. If you have concerns about repairs made or about our operations, we will address any problem you may have. Give us a call for a free estimate and we will show you how we can make your repair experience hassle-free.
For more posts like this, follow us on Facebook.