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Category: Auto Body Shop

car accident

It’s not every day that a driver has a car accident, so knowing what to do after a wreck happens is not routine. Reviewing safety steps frequently can help you be prepared when a collision happens.

Keep a checklist in your car to refer to when an accident happens. It’s a stressful moment and forgetting a step can happen.

Check for Injuries

Find out if anyone involved in the accident is injured. If so, call 911 and request emergency medical services. If the injuries are serious or life threatening, let the 911 operator know. You may be asked to stay on the line for more instructions.

Safety First

When wrecked cars are in the middle of a road, it can cause additional accidents. If the accident is minor, there are no serious injuries, and the vehicles are drivable, move the cars off the road to a safe location. If the cars cannot be moved, be sure to use hazards and set out any cones, flares, or warning triangles anyone may have.

Make an Accident Report

After the car accident, be sure to file a report with local law enforcement. This can be helpful in determining who may be at fault and it helps insurance companies speed up the claim.

Exchange Information

Once it is safe to be outside the vehicles, exchange information with the other driver. This not only includes the insurance information, but also the name of the insured and the driver, if they are different. Get a detailed description of the vehicles involved.

Document the Accident

Take photos of the scene and damage. Write down your account of what happened in the collision. If there are witnesses, get their contact information and their version of the wreck.

Know Your Insurance Policy

Have a solid understanding of your insurance policy when you sign up for it. Know if it allows for a rental vehicle and how much coverage you are allowed.

Choose a San Antonio Collision Center

It is helpful to know the San Antonio body shop you want to repair your car. For the highest quality and efficient repairs, contact our team at ProCare Collision & Automotive for a free estimate. We will get you back on the road.

auto body repair regulationsWhen choosing an auto body repair shop in the area, you might wonder if San Antonio body shops are held to specific standards by a state organization or other entity. Just like every business, there are certain inspections and regulations that a body shop must pass or meet.

Any customers who may experience an issue at a collision repair center, should contact the proper governing agency or organization. In Texas, there is not a comprehensive law that governs any auto repair companies, including body shops. But there are rules for other services and if there’s not an organization that manages restrictions for the issue you may have, it’s best to speak directly with the management or ownership of the collision repair shop.

Collision Repair Shop Regulations

While there is not a law pertaining to auto body repair, there are still requirements that must be met by all body shops, including the best auto body shop San Antonio has to offer. ProCare Automotive and Collision, like all body shops,  must meet environmental regulations set forth by the Texas Commission on Environmental Quality (TCEQ).

There are air, water, waste, and other stipulations, as noted on the agency’s checklist, that collision repair shops must follow every day. TCEQ ensures body shops meet these requirements and fix any issues if a body shop is in violation.

Not the Repairs You Paid to Receive

If a customer has an issue with the repairs made to his or her car, it’s possible it could fall under the Deceptive Trade Practices – Consumer Protection Act. If a customer believes the repairs were not necessary but made anyway, parts were not replaced, or if a customer was charged for a new part and a used part was installed, then a complaint can be filed with the Texas Attorney General’s office.

At ProCare, we want our customers to know if they have any concerns about the repairs made or about our operations, our managers at each location are always open to hearing your feedback and will address any problem you may have. Give us a call for a free estimate and we will show you how we can make your repair experience hassle-free.



lifestime guarantee collision repairWhen a car owner has a vehicle repaired after a car wreck, typically he or she looks over the area that was damaged to see how well the repairs were made. The driver then takes the car for a ride to make sure everything is operating as it was prior to the accident.

When choosing a San Antonio collision center, it’s important to look for a place that offers a lifetime warranty. If San Antonio body shops make quality repairs and has certified technicians who are trained by the manufacturers, that place should know how to repair your specific model of vehicle and stand behind the work they do on your car.

What is a Lifetime Warranty on Collision Repair?

A lifetime warranty means a company will guarantee the work performed on your vehicle for as long as you own that car. If for any reason, the repairs do not hold up or there is an issue, you can go back to that body shop and have the repairs fixed at no cost to you.

If a body shop has to make warranty repairs, it is a cost to them and a lesson learned on doing the repairs differently in the future or possibly using different parts to guarantee the repairs will last in the future.

Different Types of Warranty

Before any repairs are made to your car, inquire about the different types of warranties the collision repair shop offers. There are warranties for repairs and warranties for paint. Some body shops will offer both.

At ProCare Automotive and Collision, a San Antonio body shop, our repairs are backed by a Nationwide Limited Lifetime Warranty. If you have paint work completed on your vehicle by ProCare, it is backed by the Axalta Nationwide Guarantee.

Contact our team for a free estimate and have our certified technicians repair your vehicle so you can get back on the road. Should you ever have an issue with the repairs we make, give us a call and we back the work we did with the warranty and make the repairs will last for the full time you own your vehicle.

After an accident, most car owners take a good look at the damage to their cars. It’s obvious if a fender is smashed or if a headlight is broken. What is not immediately noticeable and may not be known to the average driver is if there is mechanical damage to anything under the hood or behind a fender.

Drivers should have their car inspected by a technician at a San Antonio auto body repair center who is trained by the maker of that vehicle to provide certified collision repair. A certified technician knows exactly what to look for on a specific model of vehicle to determine if there is more damage than what the eye can see.

What’s Behind the Doors and Fenders

If the accident is what some consider a fender bender, there may be more than cosmetic damage such as a dent. There are moving and mechanical parts under most of a car. A dent in a door could also mean damage to power windows, power mirrors, or possibly misalignment with the car frame.

Fender damage should also be looked at by a technician who can determine if there are more issues with the car’s alignment and if it can be driven safely.

What’s in a Repair Estimate

A repair estimate details the damaged parts and the cost to repair the damage, which includes the parts and labor. It is important to review the written estimate and ask any questions before the work is started.

At ProCare Automotive and Collision, a San Antonio auto body shop, our helpful team is here to answer any questions you may have about repair and to work with your insurance company on the claim.

We also make getting an estimate fast and easy. With our new Smartphone Estimating Tool, you can receive an initial repair estimate within 24 hours of submitting photos. The estimate is only preliminary and based on visible damage. If our certified technicians find additional damage upon inspection of the vehicle, our team will explain the damage and repair costs. Download our estimating tool today so you have it ready if you do have an accident. The ProCare team will work with you every step of the way through the repair process so you can get back on the road.

distracted driving car accident

If you don’t have one in your vehicle, it’s likely you have driven by a car and seen the screens located between the driver and passenger, otherwise known as vehicle infotainment systems. It often looks like a large smartphone or small tablet. It may come as no surprise that these systems are quickly joining and topping the list of causes for distracted driving, resulting in lots of visits to local body shops. According to a new study by AAA Foundation, the technology adds some conveniences but contributes to distractions.

Increasing the Risk of Visiting San Antonio Body Shops

According to AAA, when a driver removes his or her eyes from the road for two seconds, it doubles the risk of having an accident. The new study discovered that drivers who use the new technology had more than 40 seconds of visual and mental distraction. This leads to a significant chance of a driver having an accident and needing the best auto body shop San Antonio has to offer.

The study also points out that nearly half of all U.S. drivers, or 40 percent, are using infotainment systems while driving. Program navigation was the most challenging for drivers and took their eyes off the road for the longest period. If drivers became frustrated, it increased the potential for distracted driving.

AAA tested 30 different systems in cars, some that allow features like checking social media or surfing the web that can take a driver’s focus away from the road for significantly long periods.

The Laws in Texas

When most Texas residents think of distracted driving, the first thought is usually using a smartphone. Since September 1, it is illegal in Texas to text, read, or write email on your phone while driving. The challenge is this law refers to a wireless communication device and not to using in-vehicle infotainment systems.

At ProCare Automotive and Collision, a San Antonio body shop, we care about the safety of our community. We work here and live here. We are here if you do get into an accident and will make the collision repair experience hassle-free. However, it is our hope that everyone drives not only according to the laws, but safely and not distracted by any devices or anything else in the vehicle.

luxury certified auto body repairAs an owner of a luxury vehicle, you have invested a lot in your car. There were reasons you purchased that specific car, whether it was for performance, quality, or both. If you have an accident, poor repairs from a San Antonio body shop that doesn’t offer certified collision repair can affect all of these aspects.

When deciding on collision repair, ask questions and find out if the location offers certified collision repair. This makes a difference if the repairs are made to your specific model of vehicle.

Manufacturer Training

One of the most important types of certification for the customer is manufacturer certification. For example, if you drive a Porsche you want collision repair made by a technician who has been recently completed rigorous training by Porsche and is now certified to repair their vehicles.

Recertification is also an important part of being certified by the vehicle maker. As the vehicle style changes and the technology changes, the technician needs to stay current on repair methods. This matters not only for performance and quality, but also safety. If repairs are not made correctly, they can affect your safety in the car.

Luxury Makes a Vehicle Unique

Most luxury cars have special features that most others do not and the vehicle owner pays more money to have these. If a technician is not certified by the manufacturer, he or she may not have a solid understanding how to precisely repair any feature that was damaged in an accident.

Investing in Your Quality

Auto body repair shops that have certified technicians typically invest in the proper tools needed to repair specific vehicle models. This is another step to ensure the highest quality repairs are made.

Also, find out if the repair shop uses original equipment manufacturer (OEM) parts. This not only makes a difference in the operation of the vehicle after it’s repaired, but also affect resale value. If lesser expensive parts that were not made by the manufacturer were used, it can hurt the car’s value.

At ProCare Automotive & Collision, all technicians are certified and trained by manufacturers that include Audi, Infiniti, Jaguar, Land Rover, and Porsche. Contact us for a free estimate and see how we will preserve the exceptional quality of your luxury vehicle.

towing to local auto body shopAfter an accident, it may seem like everything is happening at once. Law enforcement are asking what happened, you have questions from the other driver involved, and your insurance company needs details. Additionally, you have to determine if your car needs to be towed.

A tow truck may arrive to the accident scene, either as a request from law enforcement or the truck could show up unsolicited after hearing about the accident on scanner traffic. Just like choosing body shop locations that you want to use, you have the right to select the towing company.

Know Your Insurance Policy

You should know what your insurance policy covers when you are signing up. Go back and review your policy from time to time to remember what is covered, including roadside assistance coverage. If you have that, your insurance company will cover the cost of the tow, but the coverage may likely have a maximum number of miles it can be towed. If you do not have coverage for towing, this will be an expense you need to pay.

Also keep in mind if your insurance company does not cover towing, you may have benefits from other places, including AAA, that may keep you from paying for that tow. Some credit card companies also offer roadside assistance.

Understand the Costs

Be specific when asking questions from the tow truck driver about all fees involved with the towing process, including where it will be towed and if there are storage fees associated. Do not allow the company to tow your vehicle without a clear understanding of the cost and if possible, request a printed invoice with the detailed pricing with the towing fee, storage fees, and any other charges. The printed invoice will be necessary to provide to your insurance company for reimbursement, if you have roadside assistance.

If you need assistance getting your car towed and you want to rest assured it will be towed to a secure location, give ProCare Automotive & Collision a call. We will schedule the tow and help you through the repair process so you can get back on the road.

Travel safe during the holidays, don't land in the body shop.The holidays are a busy time for travelers, especially on the highways. When more cars are on the road, it multiplies the chances for getting into an accident and needing San Antonio body shops.

It is always good common sense to allow plenty of travel time and have patience. Before and during the trip, remember a few other tips that can help ensure you arrive safely to your destination.

Check Road and Weather Conditions

The day before you head out for your road trip, check the weather conditions along the route you will take. Find out if there are any hazardous conditions, any precautions you should take, and if you should potentially delay your travel. Do the same before you return back home.

If you are not familiar or do not feel confident driving on snow, consider an alternate method of travel to avoid the risk of a collision.

Don’t Travel Tired

Never drive a vehicle when exhausted, especially on a long road trip. If you plan to travel overnight, consider breaking up the trip into shorter segments to give you a chance to rest, or postponing driving until you have had a decent night of sleep.

The National Highway Traffic Safety Administration estimates that more than 72,000 crashes across the country are caused by drowsy driving.

Stay Aware of Your Surroundings

Not all accidents happen on the busy freeways. They can happen anywhere. Whether travelling during the day or at night, pay attention to what is around you on the road. If you are driving down a dark road in a wooded area, there may be deer or other animals that could run in front of your vehicle.

Keep in mind that right after the holidays, children may head outdoors to ride bikes and play with new toys they received. Stay alert in residential areas.

The team at ProCare Collision and Automotive, a San Antonio body shop, hopes everyone has a safe holiday season and remembers to never text and drive. If you do have an accident, contact our team for a free estimate and we’ll get you back on the road.

san antonio collision centerEvery year, the team at ProCare Automotive and Collision, a San Antonio collision center, repairs dozens of vehicles damaged after hitting a deer. Last year, there were 1.5 million deer-related accidents nationwide, according to the National Highway Traffic Safety Administration. Typically, these accidents require extensive repair from a San Antonio body shop, if the car is not considered totaled.

It is important for your safety to always watch out for deer, especially if you are travelling near a wooded area, a field, or a golf course.

Be Attentive

Pay extra attention to your surroundings if you are driving at dusk or dawn. Deer are more likely to roam during these times of day. Watch for signs that may caution drivers that deer are in the area. If you see one deer, there’s a chance you may see others since they typically travel in packs.

Don’t Panic

When you see a deer, do not swerve. This could cause you to hit another vehicle or lose control. Brake firmly and stay in your lane of traffic.

Light the Road

Using high beam headlights can help you spot a deer at night from a further distance, but only use the high beams if there is not traffic coming toward you.

If you have done everything you can safely to avoid hitting the deer but you still have an accident, do not go near the deer. Contact law enforcement and the local game warden if the deer is injured. If you are certain the deer is dead, itr can be moved off of the road if it is blocking the roadway. It is illegal in Texas to tag the deer and take it with you.

If your vehicle is not drivable, contact the team at ProCare Collision Center and we can help you schedule a tow. You can also use our Smartphone Estimating Tool to get a free online estimate for auto body repair in San Antonio started. Our team can work with your insurance company to determine if you carry comprehensive coverage that will cover damages beyond a deductible. Give us a call for a hassle-free experience with auto body repair San Antonio has to offer.

what you should know about collision repairCollision shops are not places that any of us frequently visit. Your car is one of your largest investments and you will want to have it repaired correctly after an accident. When deciding on a San Antonio collision center, the last thing you want to do is rush your decision. It’s helpful to know before you are involved in an accident where you would want to take your car.

Your insurance provider may recommend San Antonio body shops, but the final decision is your choice. Take a few moments now to do some research and ask around to find a collision center you prefer.

Certified Technicians

Inquire if the technicians at a body shop are certified and what certifications they hold. Ask if they are trained by the manufacturer of your vehicle. These certifications require rigorous, ongoing training to stay on top of the changing technology in cars today. Automakers train technicians to be skilled on repairing specific vehicle models.

Original Parts

Some repair shops may use less expensive parts that are not original equipment manufacturer, or OEM, parts. These parts keep the repair costs down, which you may prefer, however they are not designed to specifically match the vehicle like OEM parts.


Repair shops work with insurance companies every day. Find out if they will help you negotiate your claim so you can be assured that you are not overpaying for the work on your car.


Most collision repair shops back their work with a warranty. At ProCare Automotive & Collision, any work we perform is backed by a Nationwide Limited Lifetime Warranty and our paint work is backed by the Axalta Nationwide Guarantee.

Never be afraid to ask questions. At ProCare, we are here to help and want to make sure that you understand the repairs being made and the cost. Call us with your questions and if you have been in an accident, we can schedule a free estimate for you. Or download our fast and easy Estimating Tool on your phone. We’ll make the repair process easy to understand and efficient, so you can get back on the road.





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