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Category: Car Insurance

insurance auto body repair san antonio

Most drivers carry at least a minimum liability car insurance policy, as is required by state law. But many aren’t well-versed on what their policy covers.

There are several different types of coverage, but three of the most common forms are liability, collision, and comprehensive. The cause of the accident typically determines which type of coverage should be used at your auto body shop.

Liability

Liability is what most states require drivers to have. It only covers damage and injuries only for other people.

In Texas, 30/60/25 coverage is the most basic requirement. It represents $30,000 for each injured person, up to a total of $60,000 per accident, and $25 for property repairs.

Beyond this, you’ll be responsible for the expenses out-of-pocket. You may also be responsible for any costs to the other drivers’ car or hospital bill beyond what your policy covers.

Collision coverage

A white SUV is tipped into a steep, snowy ditch.
One-vehicle accidents are most often filed under collision coverage.

This is essentially any damage costs caused by a vehicle wreck. Even if it’s a single-car crash, like if you crashed into a median or a tree, collision coverage will go toward the repair cost.

This covers your own bills in an accident. Whereas liability is only for the other party involved, this coverage is specifically for you and your vehicle.

Comprehensive coverage

Comprehensive coverage takes care of car repair costs for anything other than a collision. Depending on the policy, it could include the cost for a rental car during your repair.

This type of coverage can be helpful if you have hail damage, a tree falls on your car, or if you hit a deer. Most comprehensive damage happens when your car is not in motion and you, the driver, have no control over the circumstances. The amount of what will be covered in repairs depends on the type of policy.

Check your policy to see the amount of coverage. Coverage can vary and it depends on what you want to pay. If you don’t want to be out-of-pocket a lot of money for repairs after an accident, discuss this with your agent to make sure you have the coverage you want.

When an insurance company determines a car to be totaled, the they will pay its cash value up to the dollar limits on your policy.

At ProCare Automotive & Collision, auto body repair San Antonio residents recommend, our team works with a variety of insurance companies. We can answer any questions about repair costs and coverage.

For more information like this, follow ProCare on Facebook.

When an accident happens, you’ll likely need a nearby auto body shop. Insurance companies often recommend a shop from their direct repair shop program. They choose the shops they trust to meet their own standards, within the customer’s local area.

Some collision centers offer more conveniences to be on the DRP list. As a result, this makes auto body repair easier for the customer.

what is a direct repair shop?

Recommended auto body shop

A direct repair shop meets specific criteria established by your insurance company. Your insurance agent will likely recommend a body shop nearby that is both convenient and trusted to do quality repairs.

Insurance companies routinely monitor direct repair shops to check for quality practices, so these shops are typically likely to have higher standards. This often means efficient, less expensive, and better customer service.

These shops will be a streamlined process for the customer who goes with their insurers recommendation, because those locations do not have to wait for communication back-and-forth with the agent.

Choosing a DRP

You can choose your insurer’s DRP recommendation or use a different one. The decision on where you want your car repaired is yours. However, the insurance agency might be more willing to pay for repairs through their preferred shop than one they don’t work with. It’s important to ask questions to both your insurance agent and prospective shops.

Important things to ask include whether the repairs have a lifetime warranty, whether your insurance will fully cover the repairs for one shop or another, and if the shop technicians are certified in auto body repair.

A direct repair shop in San Antonio

Woman in a blue polo shirt with a clipboard smiles at the camera. She is standing in a repair shop.
ProCare Collision is a preferred shop by most insurance companies, allowing us to serve you efficiently.

At ProCare Automotive & Collision, a San Antonio collision center, we are proud to be a direct repair shop that is preferred by many popular insurance companies. Our goal is to provide exceptional customer service and exceed expectations for auto body repair. We have the latest equipment to provide our team the tools necessary for quality repairs on any car. And we have technicians who are certified by a variety of auto makers.

We have multiple locations across the state. Our team will guide you through the process to make sure your experience is hassle-free!

For more information on choosing a repair shop, visit ProCare on Facebook.

Person in knee-length shorts and button up shirt sits on bench and uses a smartphone to find collision repair.
When you need to find a good collision repair shop, look for these things.

When you have an accident, you might not feel like you have the time to research collision repair shops before deciding where to go. After you type “collision center near me” into the Google search, use these steps to determine if it’s a quality shop.

1. Does your insurance have a DRP?

Your insurance may suggest a direct repair shop (DRP). This means they know and trust this shop, and consistently monitor their quality of work. Working with a DRP means the process is also more streamlined. These shops do not have to wait for an insurance adjuster to write the estimate and order parts.

You have the choice to go to another shop based on your preferences or the shop’s credibility, but your insurance may not cover as much if you go elsewhere.

2. Get an estimate

When the technician can view your car in person, the estimate will be most accurate. To get an idea of approximately how much the repairs may cost, most shops offer free estimates. Some has estimating tools online or through mobile apps.

With our store, for example, you can use a Smartphone Estimating Tool to get the process started. Photos work for an initial estimate, though a technician needs to further examine the car to determine if there is any hidden damage.

3. Is the shop certified?

Before committing to a collision repair shop, ask if the technicians are certified by the manufacturer of your car. This means that the manufacturer trains the technician specifically on their cars. They understand how to make repairs specific to your car and by the manufacturer’s recommendations.

Also, find out how often the technicians train, especially if your vehicle is brand new. Up-to-date methods are important, especially with newer technology in cars.

Being I-CAR or ASE certified is also an indicator of a good shop.

4. Learn about their warranty

Many auto body shops put a warranty on their work. Some with guarantee a lifetime limited warranty for as long as you own the vehicle, while others may be more restrictive. DRPs typically have warranties, but if they don’t, some insurances will guarantee the work as long as you use the recommended parts and shop.

For more helpful information, follow ProCare on Facebook.

A car sits on the side of the road with tall flames coming out of it, and a plume of dark smoke.
You might have a feeling your car is totaled, but you can still have its value assessed by your insurance.

You step out of your car, and you take a look at the damage to your vehicle. That’s the moment you know it’s more than a fender bender. You may ask yourself “Is my car totaled?”

It’s unlikely you’ll find out at the scene of a crash: The car’s value and body shop repair cost determines if it is repairable. It’s also important to know your insurance policy and the process to file a claim for repairs, which can make the process of repairs more affordable and/or timely.

 

What to do with a car totaled accident

The repair team will inspect the damage, complete the repair estimate, and compare it with the car’s current value. If the repair estimate is more than the current car value, the insurance will not qualify it for repair.

For example, a car with a value of $5,000 that needs $7,000 worth of repair will not qualify.

Check your insurance policy to know what you should expect with a vehicle that is not repairable. In most cases, the insurance company will issue you a check for the value of the car. If you do not agree with the amount, you can get quotes from used car dealers, view prices online, and note any additional or special features on your car. Show this documentation to the insurance company to dispute the amount.

Keeping a totaled vehicle

Cars hold sentimental value for many and some choose to repair a totaled vehicle.

Contact your insurance company as soon as possible. The insurance company will subtract the vehicle’s salvage value from the amount it planned to pay you. To drive the car again, you need a salvage title. Repairs are your responsibility.

If you want a totaled car fixed, find a body shop you trust to provide an accurate estimate to repair the vehicle.

At ProCare Automotive and Collision in San Antonio, we have experienced and trained technicians who know exactly what it will take to repair the vehicle back to a safe and drivable condition again.

For more posts like this, visit ProCare Automotive and Collision on Facebook.

A low angle shot of a car driving on a wet road covered with hail.
Hailstorms can easily damage your vehicle.

When a hailstorm hits, it can leave its mark on your vehicle. The damage left behind can be significant. In San Antonio, the April 12, 2016 hailstorm cost $1.4 billion in damage to homes and cars. If you’re looking to repair hail damage, there are a couple of options body shops can provide.

Types of hail damage repair

There are two options when it comes to fixing those dents. The first is regular body work. This is for more extensive damage that often requires filling the dent, fixing the paint, and may take days in the shop. This can also affect your resale value if you make a claim to get the repair done.

The other option is paintless dent removal (PDR). PDR requires getting to the back of the dent and massage the body back to its original position. This option is fairly quick and easy, and also is less likely to affect your car value. It is also cheaper, but isn’t always an option with some dents and damage.

Get an estimate

Before getting an estimate, know what your insurance policy covers for auto body repair and if it covers PDR. Find a collision center that offers free estimates.

A technician can tell you what it will take to remove your damage, and what type of repair they recommend.

What to choose

If the damage to your vehicle has not chipped or cracked the paint, then it may be possible to have PDR to remove the damage. Typically, PDR is the go-to fix for hail damage. This is beneficial because it maintains the original factory paint, saves time, and saves money. Additionally, this is a good way to avoid any negative CARFAX reports if you plan on selling the car soon.

With more serious damage, you may need to go with regular body repair. Any paint damage will require collision repair to not only remove the dents but perform paint work on the vehicle.

For more information on dent repair, follow ProCare on Facebook.

A pair of hands hold several marble-sized hailstones.
Hail can cause a lot of body damage.

Hailstorms in Texas take a toll on vehicles. They can leave behind a Texas-sized path of destruction to property, including cars. That leaves many car owners in need of hail damage repair. According to a recent study, Bexar county comes in at number 11 for the most wind and hail insurance claims during the past decade. This explains why, after a hailstorm, body shops are busier than usual.

Monitor weather reports to protect your vehicle in a garage or under an awning to prevent hail damage. A severe storm can leave sizable damage to your car.

Assess the Damage

Once the storm has passed, take a look at your car. If the hail was large in size, the damage may be obvious. Your vehicle may not be drivable if it has a smashed windshield. Walk around the entire vehicle to check the condition of the headlights, taillights, and the roof of the car.

With smaller hail, the damage may not be visible until you get close to your car. If you can, get your vehicle in direct light. When the light shines on the car, you may notice a dimple effect that looks like a golf ball. Look for missing paint.

Take Photos

Take close-up and wider photos to show the full extent of the damage. This will be helpful for the insurance company and auto body shop.

Review Your Insurance Claim

You may recall what your insurance policy covers. However, it is always good to refer back to it when you have damage. Find out what it covers in relation to storm damage and, specifically, hail.

Depending on the type of policy you have, it may cover hail damage under collision repair. It may also include coverage for paintless dent repair (PDR). PDR typically costs less than collision repair. Some insurance companies will cover the full cost of PDR, depending on the type of policy. If you have coverage for both, this will be helpful if you have the option for PDR.

Types of Hail Damage Repair

A blue car with several hail dents on its roof.
Some forms of hail damage don’t require collision repair. If the paint is not chipped, consider paintless dent repair.

When you get an estimate, find out if the technicians are certified by the manufacturer and to perform PDR. This ensures the repairs meet your vehicle manufacturer’s specifications.

Sometimes it is difficult to know whether your car needs auto body repair, or if paintless dent repair will be sufficient. Take a close look at the damage, and weigh the pros and cons of hail damage repair before making a final decision.

PDR works well to repair most hail damage. It has been proven to be effective enough for hail damage repair that some insurance companies will set up temporary PDR facilities after a hailstorm to take care of the damage. This method saves time and money, compared to collision repair.

Because it leaves the original paint in place, your car will maintain its original factory paint. You’ll want someone well-trained to perform this repair because it requires accessing the back side of the panel where the damage is located, then rubbing and shrinking the dent with special tools. This is a faster process than standard auto body repair.

However, if you have paint damage caused by the hail your vehicle will require collision repair. Take your vehicle to a certified collision repair shop when you need this type of dent repair. This ensures the paint work matches the original factory paint. Also, any dents close to a panel’s edge or large dents may require collision repair and not PDR.

Buying a Hail Damage Car – Repair it or Not?

Depending on how significant the damage is to the car, you may find a great deal on a car with hail damage. In many cases, a hailstorm may only cause cosmetic blemishes, but do your homework if you plan to purchase a used vehicle with any signs of hail damage.

Have a technician take a close look at the car. There could have been more damage and only some of it was repaired. Also, contact your lender if you are financing to make sure you can finance a damaged vehicle. Notify your insurance agent of the damage and inquire if you are still eligible for comprehensive insurance.

It is up to you if you choose to have the vehicle repaired after you purchase it or if you don’t mind driving with some dents on the vehicle.

Find a Body Shop

Hailstorms are the perfect example that you never know when you may need hail damage repair. Your car could be parked in front of your home when a storm passes and within minutes, you have damage. That is why it’s beneficial to do some research to find the right collision center before anything happens.

Whether you use PDR or collision repair, you will want to find a location that offers certified collision repair. This means the technicians have been trained by various manufacturers to properly make repairs for the car to return back to its factory condition. When researching various shops, find out if the technicians are trained by your vehicle manufacturer and how often they are certified.

At ProCare Automotive & Collision, a San Antonio body shop, our technicians are trained and certified to perform PDR or collision repair. If you have hail damage, use our Smartphone Estimating Tool for a free and quick estimate. You can also contact one of our locations near you to speak with someone directly. Our goal is to provide you efficient auto body repair, so you can get back on the road. 

 

Stacked word blocks reading: Regulations, Rules - Law, Requirements, Compliance (highlighted in yellow), Standards, Transparency, and Policies.
Auto body shops have to follow regulations. Find out what those requirements are for Texas.

When choosing an auto body repair shop, you might wonder if body shops are held to specific standards by a state organization or other entity. Just like every business, there are certain inspections and regulations that a body shop must pass or meet.

Any customers who experience an issue at a collision repair center should contact the proper governing agency or organization. In Texas, there is not a comprehensive law that governs auto repair companies, including body shops. But there are rules for other services and if there’s not an organization that manages restrictions for the issue you may have, it’s best to speak directly with the management or ownership of the collision repair shop.

Collision Repair Shop Regulations

While there is not a law pertaining to auto body repair, all body shops must meet certain requirements. ProCare Automotive and Collision, like all body shops, must meet Texas Commission on Environmental Quality (TCEQ) requirements.

There are air, water, waste, and other stipulations, as noted on the agency’s checklist, that collision repair shops must follow every day. TCEQ ensures body shops meet these requirements and fix any issues if a body shop is in violation.

Not the Repairs You Paid to Receive

If a customer has an issue with the repairs made to his or her car, it’s possible it could fall under the Deceptive Trade Practices Consumer Protection Act. Some examples include If a customer believes unnecessary repairs were made, parts were not replaced, or  was charged for a new part and a used part was installed. If you have a similar experience, file a complaint with the Texas Attorney General’s office.

At ProCare, we want our customers to know our managers at each location are always open to hearing your feedback. If you have concerns about repairs made or about our operations, we will address any problem you may have. Give us a call for a free estimate and we will show you how we can make your repair experience hassle-free.

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towing to local auto body shop
Figure out your options and coverage when it comes to towing.

When you get in an accident, it feels like everything is happening at once. Law enforcement is asking what happened, you have questions from the other driver, and your insurance company needs details. Additionally, you have to determine if you need towing services.

You have towing options

A tow truck may arrive to the accident scene as a request from law enforcement. Or, a truck could show up unsolicited after hearing about the accident on scanner traffic. Just like choosing body shop locations that you want to use, you have the right to select the towing company. Whether or not there is a tow truck on site, you can choose whichever service best fits your needs.

Know Your Insurance Policy

Know what your insurance policy covers when you sign up. Go back and review your policy from time to time to remember what is covered, including roadside assistance coverage. If you have that, your insurance company will cover the cost of the tow, but the coverage may likely have a maximum number of miles it can be towed. If you do not have coverage for towing, this will be an expense you need to pay out of pocket.

Also, keep in mind if your insurance company does not cover towing, you may have benefits from other places, including AAA, that may keep you from paying for that tow. Some credit card companies also offer roadside assistance.

Understand the Costs

Be specific when asking questions from the tow truck driver about all fees involved with the towing process, including where it will be towed and if there are storage fees associated. Do not allow the company to tow your vehicle without a clear understanding of the cost and if possible, request a printed invoice with the detailed pricing with the towing fee, storage fees, and any other charges. The printed invoice will be necessary to provide to your insurance company for reimbursement, if you have roadside assistance.

If you need assistance getting your car towed and you want to rest assured it will be towed to a secure location, give ProCare Automotive & Collision a call. We will schedule the tow and help you through the repair process so you can get back on the road.

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A man sits on a curb with his arms over his head and legs pulled in close. In the foreground is a car with a crunched front end.

Being in a wreck is stressful. Among those stresses is having to choose a repair shop. Most insurance companies will recommend repair shops for you to choose from, but you have a choice of where you want your car repaired – recommended or not.

Certifications

You might see that some shops have certifications. That means their technicians have been trained by the manufacturer to know how to properly repair that specific model of vehicle. If your recommended shop is not certified in your vehicle make, you might want to take a look to see if there are any shops nearby who are.

What a recommendation means

When your insurance recommends an insurance company, that means they have an established relationship with that shop. These relationships help make the repair process easier for the customer and allows insurances to recommend shops they trust.

The recommended shops also typically meet the insurance company’s deadline to repair the car quickly and keep costs low. However, faster is not always better.

A recommendation does not mean this is the only shop your insurance will work with, but it’s important to ask about how

Does ‘recommended’ mean ‘guaranteed’?

In many cases, the insurance company will guarantee the repairs made to your vehicle as long as you own it. Should the repairs not hold up after a certain period, the repairs can be fixed at no additional cost to you.


Still looking for answers? See our FAQs here.

A hand uses a wrench under a car hood.
Find the best local body shop for the price.

When you take your car to a local body shop, you want the repair work to be to your specifications. You also want to make sure you get the best deal for the work you need since each body shop charges different prices.

There are a few tips to keep in mind as you research the best local body shop. These key points will make the process easier and can lead you to a body shop that performs quality work.

Seek recommendations

The first step to finding a quality auto body repair shop is getting multiple recommendations. One way is to contact your local Better Business Bureau to find out if any complaints have been filed against a body shop you are considering.

Also, ask people you know, and look at reviews online. Word-of-mouth recommendations speak to the quality and experience, so pay attention to these recommendations especially from people you trust.

Location and overhead

When you find a highly recommended local body shop, visit the location. Location may be a reason a shop could charge more per hour for labor costs. An auto body shop located in an area where property is expensive may charge more in labor to cover those costs.

Inquire about warranties

A reputable auto body shop will guarantee the work with a warranty. Find out about the warranty to body repairs and paint work on your vehicle. Ask what the warranty specifically covers and how long the warranty lasts.

Check for maker certifications

Find a shop that is certified to work on your make of vehicle. Technicians who have been trained to make repairs specified by the maker has the necessary equipment to make those repairs.

Ask about estimates

There are two questions you should ask a body shop about estimates. Find out if they offer free estimates and if they use the insurance company’s estimate or if they use their own estimate. You will want to use a body shop that uses their own estimate and not performing repairs based on the insurance company’s recommendation of repairs.

If you need auto body repair to your vehicle, contact ProCare Automotive and Collision. We are the San Antonio local body repair shop that provides free estimates and guarantees the work with a warranty. A personal service consultant will work with you every step of the way in the repair process to make sure the work is completed to your satisfaction.

 

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