Category: Certified Collision Repair
Nearly 20 years ago, a new collision center, ProCare Automotive and Collision, opened its doors in San Antonio. Today, our company experiences growth while maintaining a focus on high quality auto body repair. We are now in cities across central, south, and southeast Texas.
ProCare now offers collision repair in other cities such as Austin, Houston, and Victoria. We chose for our next location to return where it all started.
SW Military Drive Collision Center
ProCare started in 1999 with a location on SE Military Drive in San Antonio. After years of expanding, ProCare opened its 29th location on SW Military Drive down from the original body shop. The goal of the company’s fifth San Antonio location is to make high-quality collision repair more convenient for southwest San Antonio residents.
This new collision center adds about 20 new employees to the more than 550 who work for ProCare. This includes technicians, estimators, customer service staff, and office staff.
High-quality auto body repair
ProCare offers collision repair, auto paint services, and paintless dent repair. Auto technicians train on industry standards in repair from vehicle makers. As a result, our team has the skills to repair any vehicle.
Among the certifications our shops hold is the iCar Gold Class certification. Most noteworthy, the collision repair industry considers iCar Gold Class the highest training achievement. Our technicians train for this every year. Also, we designate skilled experts in four key collision repair roles. Those roles are estimator, non-structural technician, steel structural technician, and refinish technician.
Contact our team to schedule a free estimate or try our Smartphone Estimating Tool. Our services are backed by a National Limited Lifetime Warranty. Likewise, our paint services are backed by Axalta Nationwide Guarantee. We stand behind the work performed on your vehicle.
Our goal is to make auto body repair hassle-free so you can get back on the road.
When you have an accident, you might not feel like you have the time to research collision repair shops before deciding where to go. After you type “collision center near me” into the Google search, use these steps to determine if it’s a quality shop.
1. Does your insurance have a DRP?
Your insurance may suggest a direct repair shop (DRP). This means they know and trust this shop, and consistently monitor their quality of work. Working with a DRP means the process is also more streamlined. These shops do not have to wait for an insurance adjuster to write the estimate and order parts.
You have the choice to go to another shop based on your preferences or the shop’s credibility, but your insurance may not cover as much if you go elsewhere.
2. Get an estimate
When the technician can view your car in person, the estimate will be most accurate. To get an idea of approximately how much the repairs may cost, most shops offer free estimates. Some has estimating tools online or through mobile apps.
With our store, for example, you can use a Smartphone Estimating Tool to get the process started. Photos work for an initial estimate, though a technician needs to further examine the car to determine if there is any hidden damage.
3. Is the shop certified?
Before committing to a collision repair shop, ask if the technicians are certified by the manufacturer of your car. This means that the manufacturer trains the technician specifically on their cars. They understand how to make repairs specific to your car and by the manufacturer’s recommendations.
Also, find out how often the technicians train, especially if your vehicle is brand new. Up-to-date methods are important, especially with newer technology in cars.
4. Learn about their warranty
Many auto body shops put a warranty on their work. Some with guarantee a lifetime limited warranty for as long as you own the vehicle, while others may be more restrictive. DRPs typically have warranties, but if they don’t, some insurances will guarantee the work as long as you use the recommended parts and shop.
For more helpful information, follow ProCare on Facebook.
We all know that choosing a company you trust is vital for something as important as your car. However, there are other reasons reputable auto shops are often the way to go.
One of the biggest benefits is that more locations = more resources.
When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed. If one location does not have necessary tools, it could rely on another location to help with the repairs.
The same goes with specific equipment used to work on your vehicle. Some shops do not have the same level of technology as others. Bigger brands will typically have newer technology because they’re better able to provide them. So even if the location nearest you does not have the specific equipment you need for your car, it’s likely there is another shop nearby that does.
A reputable auto body service will have a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions, or be able to give each part of the work to someone specialized in that sort of repair.
If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.
If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.
At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family.
For more information, follow ProCare on Facebook.
You may first be attracted to a new vehicle model because of the exterior design. Today’s cars consist of more than just looks and how it rides though. A variety of technology packages now available keep everyone in the vehicle safe. Technology and certified collision repair go hand-in-hand with new cars.
What is certified collision repair?
Certified Collision Repair means your body shop makes sure it’s employees regularly train with the manufacturers. Each manufacturer has different standards and specifications of repair. The certification makes sure techs are on the same page with the manufacturer about how to repair their vehicles – not just functionally, but exceptionally.
What does it have to do with my new car?
With increasingly advanced technology, techs need more training to keep up-to-date on how to repair that new technology. Manufacturer certifications help them understand new changes to the car’s body and technology.
If an accident damages a feature such as the automatic emergency braking (AEB), the technician must know how to repair it to the manufacturer’s standards so it will operate safely again. Repairing it with older methods may not fully repair the damage, or even make it worse.
Everyone gets in accidents, unfortunately. If you get in one, you’ll need a body shop that will get the job done correctly the first time.
When you’re looking for the right shop, ask questions. You should ask the auto body shop if the technicians are certified with your vehicle’s brand. Then find out how often the technicians train. Knowing that your body shop is up-to-date on training will give you extra assurance when you drop off your vehicle.
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If you have an accident in a GM vehicle, you’ll want to find a GM certified body shop. This means the technicians at that auto body shop train with GM to make the repairs as specified.
Recently, General Motors announced plans to launch a comprehensive collision certification program. This new program holds collision centers to the highest standards in the industry. It also tracks their certified body shops on specific procedures. As a result, GM will use these metrics to generate a score. That score will determine recommendations for car owners.
Technicians must earn the certification based on requirements from the manufacturer. Those requirements vary by manufacturer. GM’s new program will be more extensive. It will include new criteria that many San Antonio body shops need to follow.
The new program will include measurements for performing pre-repair and post-repair scans of the car. This ensures the car was checked for any issues before repairs. In addition, it helps guarantee all necessary repairs were made. Other criteria in the program includes performing recalibration and welding technique.
Finding a GM certified body shop
The new program will hold auto body shops more accountable. It will also help GM car owners find better body shop options for their vehicle.
GM will use this program to base its collision repair recommendations for customers using its OnStar platform.
ProCare Automotive & Collision, a San Antonio body shop, offers GM certified collision repair. Our technicians regularly train on the latest techniques.
For more about ProCare, visit us on Facebook.
When a hailstorm hits, it can leave its mark on your vehicle. The damage left behind can be significant. In San Antonio, the April 12, 2016 hailstorm cost $1.4 billion in damage to homes and cars. If you’re looking to repair hail damage, there are a couple of options body shops can provide.
Types of hail damage repair
There are two options when it comes to fixing those dents. The first is regular body work. This is for more extensive damage that often requires filling the dent, fixing the paint, and may take days in the shop. This can also affect your resale value if you make a claim to get the repair done.
The other option is paintless dent removal (PDR). PDR requires getting to the back of the dent and massage the body back to its original position. This option is fairly quick and easy, and also is less likely to affect your car value. It is also cheaper, but isn’t always an option with some dents and damage.
Get an estimate
Before getting an estimate, know what your insurance policy covers for auto body repair and if it covers PDR. Find a collision center that offers free estimates.
A technician can tell you what it will take to remove your damage, and what type of repair they recommend.
What to choose
If the damage to your vehicle has not chipped or cracked the paint, then it may be possible to have PDR to remove the damage. Typically, PDR is the go-to fix for hail damage. This is beneficial because it maintains the original factory paint, saves time, and saves money. Additionally, this is a good way to avoid any negative CARFAX reports if you plan on selling the car soon.
With more serious damage, you may need to go with regular body repair. Any paint damage will require collision repair to not only remove the dents but perform paint work on the vehicle.
For more information on dent repair, follow ProCare on Facebook.
By now, you may have heard the term, certified collision repair, used by San Antonio body shops. You may wonder what that matters to you as a customer. Some may think it’s a simple certification that the collision center earned. A certification makes the difference in the safety, function, and value of your vehicle. It takes time for any body shop San Antonio residents choose to train its technicians. It takes money to have the required equipment that is necessary to make the repairs according to the manufacturer.
Collision centers may hold a variety of certifications, all which have different meaning for the customer. As technology changes, the right training and equipment means an auto body shop will provide higher quality work.
The Meaning of Certified
Certified collision repair means the manufacturer trains a technician to make repairs. When researching body shops, ask how frequently the technicians train. This makes a difference if you wreck a brand new car. It also signifies how much emphasis a body shop puts into quality.
Additionally, shops spend a significant amount of money to have the right equipment for making the repairs. Most manufacturers require a shop to have certified technicians and the necessary tools.
Working regularly with manufacturers helps to understand the need for certain methods and tools. Certified technicians and the right equipment help ensure quality repairs.
Why the Certification Matters
Every car owner cares if a repaired vehicle functions correctly. The better training and equipment a shop offers, the more likely it is to make higher quality repairs.
There are more details than ever for technicians to consider. Technicians now focus on auto body parts and technology. All of this affects function and safety. The smallest details make a difference in safety after repairs. For example, a technician must follow the manufacturer’s specifications to repair a damaged automatic emergency braking (AEB) system. If the technician does not follow the recommended method, the car may not be safe to drive.
If you own a luxury vehicle, certified collision repair is important for the value of your car. Shops that are certified in brands such as Porsche, Land Rover, or Audi use OEM, or original equipment manufacturer, parts. OEM parts cost slightly more than aftermarket parts because they come from the manufacturer. These parts fit more precisely to your vehicle. Should anything happen to the parts, the automaker typically offers a warranty.
Manufacturer Certifications are Different
All brands of vehicles differ from one another and the same is true for the qualifications to become certified. For example, GM requires its certified body shops to perform a scan on vehicles before and after repairing.
A specialized tool is used to identify trouble codes and issues in the car’s powertrain and safety systems. A technician can use it to find out if something is or is not working, or if something is not properly calibrated such as a rear backup camera.
GM not only enforces a scanning mandate, but it requires technicians to only perform the specific repairs which they are trained and certified. Honda ProFirst also has a mandate on scanning, plus mandates on repairing aluminum versus steel.
GM and Honda are not alone in enforcing its certification requirements. Audi conducts audits of its certified collision centers and discovered some shops are not consulting their instructions before repairing Audi vehicles. Manufacturers are ensuring that their certifications mean the technicians and the shops are following what they have been instructed to do.
Aluminum Certified Collision Repair
With more cars being made from aluminum to reduce weight, aluminum collision repair requires specialized training and equipment, just like manufacturer certifications. Manufacturers can provide this certification.
If a shop is aluminum certified, manufacturers will regulate this repair just as they do for all other repair. As an example, Honda ProFirst requires its certified body shops to keep steel and aluminum repair separate with dedicated spaces for each.
If you have an aluminum vehicle, ask a body shop about its certifications. A shop may state it is Ford Aluminum Certified, but if you own a Lincoln Navigator ask if the technicians took the additional training course offered by Ford, for Lincoln. If you are ever unsure about aluminum certification, ask someone at the auto body shop.
The certified technicians at ProCare Automotive & Collision, a San Antonio body shop, hold 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Audi, Honda, GM, and others. We have aluminum certified repair facilities with technicians trained by the manufacturers on how to properly repair aluminum vehicles. Contact our team to learn more about our high-quality certified collision repair and schedule a free estimate for your auto body repair needs.
Being in a wreck is stressful. Among those stresses is having to choose a repair shop. Most insurance companies will recommend repair shops for you to choose from, but you have a choice of where you want your car repaired – recommended or not.
You might see that some shops have certifications. That means their technicians have been trained by the manufacturer to know how to properly repair that specific model of vehicle. If your recommended shop is not certified in your vehicle make, you might want to take a look to see if there are any shops nearby who are.
What a recommendation means
When your insurance recommends an insurance company, that means they have an established relationship with that shop. These relationships help make the repair process easier for the customer and allows insurances to recommend shops they trust.
The recommended shops also typically meet the insurance company’s deadline to repair the car quickly and keep costs low. However, faster is not always better.
A recommendation does not mean this is the only shop your insurance will work with, but it’s important to ask about how
Does ‘recommended’ mean ‘guaranteed’?
In many cases, the insurance company will guarantee the repairs made to your vehicle as long as you own it. Should the repairs not hold up after a certain period, the repairs can be fixed at no additional cost to you.
Still looking for answers? See our FAQs here.