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Category: Certified Collision Repair

Nearly 20 years ago, a new collision center, ProCare Automotive and Collision, opened its doors in San Antonio. Today, our company experiences growth while maintaining a focus on high quality auto body repair. We are now in cities across central, south, and southeast Texas.

ProCare now offers collision repair in other cities such as Austin, Houston, and Victoria. We chose for our next location to return where it all started.

new collision center san antonio

 

SW Military Drive Collision Center

ProCare started in 1999 with a location on SE Military Drive in San Antonio. After years of expanding, ProCare opened its 29th location on SW Military Drive down from the original body shop. The goal of the company’s fifth San Antonio location is to make high-quality collision repair more convenient for southwest San Antonio residents.

This new collision center adds about 20 new employees to the more than 550 who work for ProCare. This includes technicians, estimators, customer service staff, and office staff.

High-quality auto body repair

ProCare offers collision repair, auto paint services, and paintless dent repair. Auto technicians train on industry standards in repair from vehicle makers. As a result, our team has the skills to repair any vehicle.

Among the certifications our shops hold is the iCar Gold Class certification. Most noteworthy, the collision repair industry considers iCar Gold Class the highest training achievement. Our technicians train for this every year. Also, we designate skilled experts in four key collision repair roles. Those roles are estimator, non-structural technician, steel structural technician, and refinish technician.

Contact our team to schedule a free estimate or try our Smartphone Estimating Tool. Our services are backed by a National Limited Lifetime Warranty. Likewise, our paint services are backed by Axalta Nationwide Guarantee. We stand behind the work performed on your vehicle.

Our goal is to make auto body repair hassle-free so you can get back on the road.

Person in knee-length shorts and button up shirt sits on bench and uses a smartphone to find collision repair.
When you need to find a good collision repair shop, look for these things.

When you have an accident, you might not feel like you have the time to research collision repair shops before deciding where to go. After you type “collision center near me” into the Google search, use these steps to determine if it’s a quality shop.

1. Does your insurance have a DRP?

Your insurance may suggest a direct repair shop (DRP). This means they know and trust this shop, and consistently monitor their quality of work. Working with a DRP means the process is also more streamlined. These shops do not have to wait for an insurance adjuster to write the estimate and order parts.

You have the choice to go to another shop based on your preferences or the shop’s credibility, but your insurance may not cover as much if you go elsewhere.

2. Get an estimate

When the technician can view your car in person, the estimate will be most accurate. To get an idea of approximately how much the repairs may cost, most shops offer free estimates. Some has estimating tools online or through mobile apps.

With our store, for example, you can use a Smartphone Estimating Tool to get the process started. Photos work for an initial estimate, though a technician needs to further examine the car to determine if there is any hidden damage.

3. Is the shop certified?

Before committing to a collision repair shop, ask if the technicians are certified by the manufacturer of your car. This means that the manufacturer trains the technician specifically on their cars. They understand how to make repairs specific to your car and by the manufacturer’s recommendations.

Also, find out how often the technicians train, especially if your vehicle is brand new. Up-to-date methods are important, especially with newer technology in cars.

Being I-CAR or ASE certified is also an indicator of a good shop.

4. Learn about their warranty

Many auto body shops put a warranty on their work. Some with guarantee a lifetime limited warranty for as long as you own the vehicle, while others may be more restrictive. DRPs typically have warranties, but if they don’t, some insurances will guarantee the work as long as you use the recommended parts and shop.

For more helpful information, follow ProCare on Facebook.

A grey car with the hood bent upward in the middle.
When you choose a body shop, you might consider going to a reputable center with more resources.

We all know that choosing a company you trust is vital for something as important as your car. However, there are other reasons reputable auto shops are often the way to go.

One of the biggest benefits is that more locations = more resources.

Equipment

When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed. If one location does not have necessary tools, it could rely on another location to help with the repairs.

The same goes with specific equipment used to work on your vehicle. Some shops do not have the same level of technology as others. Bigger brands will typically have newer technology because they’re better able to provide them. So even if the location nearest you does not have the specific equipment you need for your car, it’s likely there is another shop nearby that does.

Knowledgeable technicians

A reputable auto body service will have a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions, or be able to give each part of the work to someone specialized in that sort of repair.

Customer convenience

If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.

If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.


At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family.

For more information, follow ProCare on Facebook.

Not all parts are the same when it comes to car collision repair shops. There are OEM parts, or original equipment manufacturer, and then there are aftermarket parts. The parts are different and come with different prices. Certified auto body repair makes a difference in the parts used.

If you want quality and a warranty with parts, then OEM is your choice and a San Antonio body shop that offers certified auto body repair will be most likely to offer OEM parts.

Are OEM Parts Worth It?

OEM parts cost more than aftermarket because the vehicle manufacturer makes them. An OEM part will match other parts on your car and provide a better fit. The cost is often twice as much as what you may pay for an aftermarket part.

Most OEM parts come with a warranty from the manufacturer, should anything happen to the part. The OEM part replaces a part that should be identical. This gives a greater chance for higher quality.

San Antonio car collision repair shops that have certified technicians work closely with manufacturers because the technicians are trained by them. A collision center like this has experience of getting the parts from the manufacturers.

Should I Save Money with Aftermarket Parts?

There is a greater selection of aftermarket parts, but this also means they come in variations and the odds of getting a poor quality part are greater. The cost is less, so if you do not have a preference in parts and want to save money, then aftermarket parts are what you need.

Aftermarket parts can decrease the car’s value. If you lease a vehicle, you need to look into what it could cost you in the long term to use aftermarket parts. Additionally, most aftermarket parts do not offer a warranty, so be sure to ask about a warranty if you choose these parts.

When our certified technicians at ProCare Automotive and Collision, a San Antonio body shop, make repairs to a wrecked car, we believe in providing the highest quality collision repair and use OEM parts. Should you want aftermarket parts, we work to find the best part that works with your vehicle. Contact our team today to schedule a free estimate.

Porsche certified collision center

As a luxury vehicle owner, you want to preserve that quality after an accident. To ensure proper repairs for your Porsche, the first step is finding a certified collision center.

What is a Porsche Certified Collision Center?

Above all, find a collision center with Porsche certified technicians for your vehicle to look like new. Certified technicians have the skills and tools to meet Porsche’s requirements for repairs.

Taking Classes

Most noteworthy, a technician must complete extensive hours and rigorous testing to earn a certification. Because of this, Porsche trains in the classroom and in-shop through a company called I-CAR. They require a minimum of four platinum level trainings by I-CAR for recognition. These include an estimator training, two steel structural technician trainings, and a refinish technician training. A Porsche certification is a proud accomplishment for a body shop.

Adjusting the Shop

An auto body repair shop must modify its facilities with the required tools and software to hold a Porsche certification. For example, specific brands of paint, tire mounting and balancing capabilities, and lighting systems are required. To be certified, there are more than 130 requirements regarding the tools, brands, and techniques a shop and its employees must follow. Finally, factory technicians from Porsche continuously monitor the collision center to ensure quality.

As a result, choosing an auto body repair shop that is a Porsche certified collision center will give you confidence that the technicians are working with the manufacturer. ProCare Automotive & Collision prides itself for holding 14 OEM (original equipment manufacturer) certifications. Ongoing training and recertification is our commitment to guarantee your luxury vehicle receives exceptional quality repairs.

Have questions about repairs for your Porsche? Contact our team today to schedule an appointment with a certified estimator. Consequently, since we’re a Porsche certified collision repair center, we’ll show you how the process is hassle-free.

A consumer may react first to a new vehicle model because of the exterior design. Today’s cars consist of more than just looks and how it rides. A variety of technology packages now available keep everyone in the vehicle safe. Technology and certified collision repair go hand-in-hand with new cars.

Accidents happen to old and new vehicles. Find San Antonio body shops that offer certified collision repair to fix a new vehicle.

how do new car technology and certified collision repair work together

What is Certified Collision Repair?

One of the first questions you should ask of an auto body shop is if the technicians are certified. Then find out how often the technicians train. Technicians need frequent manufacturer certification to understand new changes to the car’s body and technology.

If an accident damages a feature such as the automatic emergency braking (AEB), the technician must know how to repair it to the manufacturer’s standards so it will operate safely again.

How Will Certified Collision Repair Matter for My New Car?

If an accident damages the blind-spot warning on your vehicle, don’t take your car to any body shop San Antonio has to offer. That collision repair shop may not have the necessary tools and technology to repair your car. If the technicians at that shop are not trained by the manufacturer, the repairs may not be made correctly.

Before you have an accident, find a San Antonio body shop with certified technicians who train regularly with the manufacturer. At ProCare Automotive and Collision, our technicians are certified. They can repair a variety of vehicle makes including luxury lines such as Porsche, Land Rover, and Audi. Contact our team to learn more about our efficient repair process.

If you have an accident in a GM vehicle, find a GM certified body shop. This means the technicians at that auto body shop train with GM to make the repairs as specified.

Recently, General Motors (GM) announced plans to launch a comprehensive collision certification program. This new program holds collision centers to the highest standards in the industry. It also tracks a body shop on specific procedures. As a result, GM will use these metrics to generate a score. That score will determine recommendations for car owners.

gm certified san antonio body shop

Repair Checklist

Technicians must earn the certification based on requirements from the manufacturer. Those requirements vary by manufacturer. GM’s new program will be more extensive. It will include new criteria that many San Antonio body shops need to follow.

The new program will include measurements for performing pre-repair and post-repair scans of the car. This ensures the car was checked for any issues before repairs. In addition, it helps guarantee all necessary repairs were made. Other criteria in the program includes performing recalibration and welding technique.

Finding a GM Certified Body Shop

The new program will hold a San Antonio auto body shop more accountable. It will also help GM car owners find the best body shop San Antonio, Texas has to offer.

GM will use this program to base its collision repair recommendations for customers using its OnStar platform. Customers will know the shops GM provides scored well on the manufacturer’s criteria.

In conclusion, ProCare Automotive & Collision, a San Antonio body shop, offers GM certified collision repair. Our technicians regularly train on the latest techniques. We make sure our shops have the right equipment to fix your car back to its factory condition. Contact us for a free estimate.

By now, you may have heard the term, certified collision repair, used by San Antonio body shops. You may wonder what that matters to you as a customer. Some may think it’s a simple certification that the collision center earned. A certification makes the difference in the safety, function, and value of your vehicle. It takes time for any body shop San Antonio residents choose to train its technicians. It takes money to have the required equipment that is necessary to make the repairs according to the manufacturer.

Collision centers may hold a variety of certifications, all which have different meaning for the customer. As technology changes, the right training and equipment means an auto body shop will provide higher quality work.

The Meaning of Certified

Certified collision repair means the manufacturer trains a technician to make repairs. When researching body shops, ask how frequently the technicians train. This makes a difference if you wreck a brand new car. It also signifies how much emphasis a body shop puts into quality.

Additionally, shops spend a significant amount of money to have the right equipment for making the repairs. Most manufacturers require a shop to have certified technicians and the necessary tools.

Working regularly with manufacturers helps to understand the need for certain methods and tools. Certified technicians and the right equipment help ensure quality repairs.

Why the Certification Matters

Every car owner cares if a repaired vehicle functions correctly. The better training and equipment a shop offers, the more likely it is to make higher quality repairs.

There are more details than ever for technicians to consider. Technicians now focus on auto body parts and technology. All of this affects function and safety. The smallest details make a difference in safety after repairs. For example, a technician must follow the manufacturer’s specifications to repair a damaged automatic emergency braking (AEB) system. If the technician does not follow the recommended method, the car may not be safe to drive.

If you own a luxury vehicle, certified collision repair is important for the value of your car. Shops that are certified in brands such as Porsche, Land Rover, or Audi use OEM, or original equipment manufacturer, parts. OEM parts cost slightly more than aftermarket parts because they come from the manufacturer. These parts fit more precisely to your vehicle. Should anything happen to the parts, the automaker typically offers a warranty.

Manufacturer Certifications are Different

All brands of vehicles differ from one another and the same is true for the qualifications to become certified. For example, GM requires its certified body shops to perform a scan on vehicles before and after repairing.

A specialized tool is used to identify trouble codes and issues in the car’s powertrain and safety systems. A technician can use it to find out if something is or is not working, or if something is not properly calibrated such as a rear backup camera.

GM not only enforces a scanning mandate, but it requires technicians to only perform the specific repairs which they are trained and certified. Honda ProFirst also has a mandate on scanning, plus mandates on repairing aluminum versus steel.

GM and Honda are not alone in enforcing its certification requirements. Audi conducts audits of its certified collision centers and discovered some shops are not consulting their instructions before repairing Audi vehicles. Manufacturers are ensuring that their certifications mean the technicians and the shops are following what they have been instructed to do.

Aluminum Certified Collision Repair

With more cars being made from aluminum to reduce weight, aluminum collision repair requires specialized training and equipment, just like manufacturer certifications. Manufacturers can provide this certification.

If a shop is aluminum certified, manufacturers will regulate this repair just as they do for all other repair. As an example, Honda ProFirst requires its certified body shops to keep steel and aluminum repair separate with dedicated spaces for each.

If you have an aluminum vehicle, ask a body shop about its certifications. A shop may state it is Ford Aluminum Certified, but if you own a Lincoln Navigator ask if the technicians took the additional training course offered by Ford, for Lincoln. If you are ever unsure about aluminum certification, ask someone at the auto body shop.

The certified technicians at ProCare Automotive & Collision, a San Antonio body shop, hold 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Audi, Honda, GM, and others. We have aluminum certified repair facilities with technicians trained by the manufacturers on how to properly repair aluminum vehicles. Contact our team to learn more about our high-quality certified collision repair and schedule a free estimate for your auto body repair needs.

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