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Category: San Antonio Collision Center

A car sits on the side of the road with tall flames coming out of it, and a plume of dark smoke.
You might have a feeling your car is totaled, but you can still have its value assessed by your insurance.

You step out of your car, and you take a look at the damage to your vehicle. That’s the moment you know it’s more than a fender bender. You may ask yourself “Is my car totaled?”

It’s unlikely you’ll find out at the scene of a crash: The car’s value and body shop repair cost determines if it is repairable. It’s also important to know your insurance policy and the process to file a claim for repairs, which can make the process of repairs more affordable and/or timely.

 

What to Do With a Car Totaled Accident

The repair team will inspect the damage, complete the repair estimate, and compare it with the car’s current value. If the repair estimate is more than the current car value, the insurance will not qualify it for repair.

For example, a car with a value of $5,000 that needs $7,000 worth of repair will not qualify.

Check your insurance policy to know what you should expect with a vehicle that is not repairable. In most cases, the insurance company will issue you a check for the value of the car. If you do not agree with the amount, you can get quotes from used car dealers, view prices online, and note any additional or special features on your car. Show this documentation to the insurance company to dispute the amount.

Keeping a Totaled Vehicle

Cars hold sentimental value for many and some choose to repair a totaled vehicle.

Contact your insurance company as soon as possible. The insurance company will subtract the vehicle’s salvage value from the amount it planned to pay you. To drive the car again, you need a salvage title. Repairs are your responsibility.

If you want a totaled car fixed, find a body shop you trust to provide an accurate estimate to repair the vehicle.

At ProCare Automotive and Collision in San Antonio, we have experienced and trained technicians who know exactly what it will take to repair the vehicle back to a safe and drivable condition again.

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In today’s world, cameras catch nearly everything. In a collision, it’s possible a nearby security camera shows video of the incident. A dash cam San Antonio drivers use gets video from your perspective while driving. It also helps a technician at a collision center see the damage happen.

If you own a dash camera, you need to know the laws in Texas regarding using one in your vehicle. Currently, there is not a law that specifically outlines the use of a dash camera.

Never Block Your View

The dash camera can serve as an extra set of eyes for you. It should never block your view, either straight ahead or obstruct your ability to see other cars near you. In Texas, there is a transportation code that establishes the rule for obstructing a driver’s view.

The goal of the dash camera should be to capture a scenic drive or the driver’s perspective, but the driver should never use the camera to watch the road while driving.

Respect the Privacy of Others

We are all on video at some point during the day if we go out in public, whether it is security cameras at a business or on someone’s video doorbell. There are cameras all around, but there are still privacy rights.

Keep in mind the privacy laws in Texas and the use of audio. At least one person must consent to the use of his or her voice. If law enforcement stops you, it is not against the law to record a traffic stop in Texas.

Provide Accident Video to Your San Antonio Collision Center

If you are involved in an accident and the dash camera is not damage, this can be beneficial for San Antonio body shops to view so the repair technicians have a better perspective of how the vehicle was hit. It may also be helpful for your insurance agent to see what happened.

The team at ProCare Automotive and Collision is here to help if you are in a wreck. Any details and information you have for our team of certified collision repair technicians will help us pinpoint the precise areas that need to be considered for repair. Contact us for a free estimate or use our Smartphone Estimating Tool on your phone.

When you want to find a collision center, a big part of the process is understanding how to know if your car was repaired correctly.

It is hard to spot correct repairs without the knowledge the technicians possess. The car may look okay and run fine after you leave, but it could have issues you can’t see.

What to Inspect

Before you leave a San Antonio body shop, take the time to closely look at the vehicle. After auto body repair, look for alignment between fenders and doors. Check for any noticeable gaps between panels.

With any damage to the front of the car, turn on the headlights to check for proper alignment. Examine any paint work in the daylight, if possible, to make sure the color matches. Check for any dirt trapped in the finish.

Before you pay, review the charges to make sure the amount is correct.

Regulating Repairs

Report any issues you see when you pick up your vehicle. It is best to fix the issues before you pay. Know if the collision center offers warranty, what the warranty covers, and for how long. If you experience problems after picking up your car, a warranty covers those repairs.

If you face challenges getting the repair shop to correct problems, there is not a law in Texas that governs collision repair shops. You can report the business to the Better Business Bureau for bad practices. Some circumstances could reach the level of reporting to the Texas Attorney General, if it falls under the Deceptive Trade Practices – Consumer Protection Act. For example, body shops perform a deceptive practice charging for repairs never made.

The team at ProCare Automotive and Collision, a collision center San Antonio residents choose, listens to your concerns and feedback. We hope that you are pleased with any work completed on your car, but if not, we hope you bring this to a manager’s attention. If your car needs repairs from an accident and it has not be fixed, contact our team for a free estimate. We will make your collision repair experience efficient, so you can get back on the road.

You get into an accident and now you need your car repaired at a San Antonio collision center. Finding a body shop before anything happens makes the process smoother when your car needs auto body repair.

Dozens of San Antonio body shops offer collision repair. So how do you know which one is right for you? The easiest way to narrow it down is to research the details that affect quality and customer service.

Find Reviews and Recommendations

If you are searching online for “collision repair near me,” then you can do some quick research about the collision centers you find. Keep in mind that online reviews may not tell all sides of what happened, but they can serve as an initial gauge for how well an auto body shop does business.

Ask people you know if they have used a nearby collision center and learn more about that experience. Take a close look at those vehicles to see the quality of repairs.

Direct Repair Shop

Your insurance agent may also recommend a San Antonio body shop. Insurance companies call these shops direct repair shops, or DRP. The insurance companies set specific criteria for preferred shops. Insurance companies routinely monitor the shops to make sure they maintain high-standards.

If you decide to use a DRP, the benefit is the repair process will be more streamlined. DRP shops do not have to wait for an insurance adjuster to write the estimate and order parts, so this saves time.

Keep in mind that you are not required to use a body shop that your insurance company recommends, but it is a recommendation you can consider.

Multiple Shop Operations

You may see come collision shops that have more than one location in the area. Some may be locally owned, which can be a benefit if you prefer to support locally owned businesses. Others may be nationwide. There are benefits to using a shop with multiple locations and that has local owners.

Choosing a shop with more than one location means more resources. If one stop doesn’t have the right technology or parts needed, another shop may have them. It’s also helpful for technicians if they need to seek expertise from another technician.

If you have an issue with any repairs, but you are not near the location that did the work, another location should have access to your records and take care of any warranty work.

Certifications

There are several different types of certifications in the collision repair industry. To make it easier in your search, find out about two specific types of certifications; certified collision repair and the I-CAR Gold Class recognition.

In some years, there are more than 100 redesigned vehicles on the market. With new technology and styles, it’s important for technicians to continuously train. Find out if the shop where you want to take your vehicle has technicians who can provide you with certified collision repair on your model of vehicle. If so, that means a technician has been certified by the manufacturer to make the repairs on your vehicle back to factory standards. If your vehicle is new, find out how recently the technician was certified.

Beyond certified collision repair is the I-CAR Gold Class recognition. This is the top level of role-relevant training achievement in the collision repair industry. A body shop is required to maintain the relevant training across all repair roles. It also means the shop commits to the highest standards of professionalism.

Technology to Repair Technology

Technology requires technology to repair. If you have the opportunity to visit a body shop, take a look at the equipment that location has to fix cars. Outdated technology is not a good sign.

It is often a requirement by manufacturers for the shop to have the correct technology and equipment to repair their vehicles, if they want to be certified. Also, multiple shop operations have reached a level of success to continuously invest in the locations and may have the necessary tools to do the work.

Aftermarket or OEM?

There are two categories of parts that shops can use to fix your vehicle. Original equipment manufacturer, or OEM, parts are made by the manufacturer of your car. Aftermarket parts are made by a variety of companies.

Aftermarket parts typically cost less than OEM, but they may not function as well or fit as well as original parts. If you are concerned about the value of your car once you sell it, OEM parts can help maintain that value. A quality body shop will provide you with the option to use OEM parts. However, if you choose to repair a totaled car you may decide to use aftermarket parts.

Warranty

A quality body shop will back the work performed on your vehicle with a warranty. Should anything happen related to the repairs made to your car, the body shop will repair it at no additional cost to you.

Find out what the warranty covers and for how long. Some shops offer a lifetime warranty, which means it is good for as long as you own the car.

ProCare Automotive & Collision has served San Antonio area customers for nearly 20 years. We offer a National Limited Lifetime Warranty on any collision repairs and the Axalta Nationwide Guarantee on paint work. We have four locations that are in and around the San Antonio area. Our certified technicians are ready to show you how collision repair can be hassle-free and efficient.

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