When looking for auto body repair in San Antonio, many people are weary. Perhaps they’ve heard horror stories about auto repair scams or have been taken for a ride and taken advantage of themselves. Unfortunately, there is no statewide regulatory group or statute that specifically monitors auto body shops in Texas. This means it is largely up to the consumer to find and give business to reputable shops.
Thankfully, there are ways to safely and confidently choose a trustworthy auto shop. One tried and true way is to ask those you know and trust for the names of mechanics they know and trust. This word of mouth information on auto body shops from friends and coworkers can often lead you to a shop that has been providing excellent service and earning your friend’s trust for years.
If you’ve gathered a list of potential repair shops, resources like the Better Business Bureau and the local Attorney General’s Office can often help you find out if there are any red flags, like a history of suspicious complaints tied to a shop.
Once you settle on an auto body shop, it is of utmost importance that you get everything in writing. Make sure the information offered to you is detailed and complete and includes the estimated cost of services to be performed. This is a commonplace practice and any reputable shop won’t avoid your request for written details.
It is important to remember that just because there is no specific regulatory body for auto shops does not mean that dishonest providers have the right to take advantage of customers. The Texas Deceptive Trade Practices - Consumer Protection Act includes provisions that make it illegal for auto body shops to knowingly lie about work that has been done or work that is needed or to represent second-hand parts for sale as brand new items.
If you run into any such problems, contact the Attorney General’s Office and find a new, honest San Antonio body shop straight away. The skilled staff at ProCare Collision has been proudly serving San Antonio customers for years with expert service and trustworthy customer support. We’d be happy to guide you through the process of auto body repair with top-of-the-line work and honest answers to all your questions. Give us a call today to learn more.