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Can I choose the shop that will repair my car?

You absolutely have the right to select the shop that will repair your vehicle – it is your car and your choice!
When you choose ProCare Collision, you are selecting a shop that will be your advocate. Our highly-experienced staff always uses manufacturer-recommended repair procedures and parts, and our team always focuses on providing excellent customer service.

Related articles: Do I have to use an insurance recommended shop?

How much time does it take for repairs?

The length of repair time varies depending on the extent of damage, availability of parts, and receipt of insurance approval all affect repair time. However, at ProCare Collision, we understand the importance of getting your vehicle back to you quickly and repaired right.

We will provide you with an estimated completion date for the repairs before we start work on your vehicle. At ProCare Collision, we’ll do everything in our power to make the process as efficient as possible.

Occasionally, unexpected delays may occur due to factors like hidden damage or part-shipping problems. When these issues arise, our team will promptly communicate the delays with you and work to resolve them as quickly as possible. We always strive to make your repair experience satisfying, hassle-free, and fast.

Can I get an estimate over the phone?

The team at ProCare Collision will need to carefully examine your vehicle to provide an accurate estimate. Our experts need to inspect the car in person to look for hidden structural or frame damage that might not be apparent in a photograph or through over-the-phone descriptions.

However, we do have a Smartphone Estimating Tool for you to get a quick preliminary estimate. Just follow the prompts, take a few photos of the damage, and we’ll get back to you within 24 hours.

An in-person estimate from ProCare Collision combines our staff’s expert knowledge with professional estimating software to ensure the most accurate estimate for your repair. We always provide free estimates.

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How do I get a claim number?

Claim numbers are issued by your insurance company when the accident is reported. If you don’t have your claim number, contact your insurance representative, or we can contact your agent for you. If you do have the claim number, write it down and bring it to ProCare Collision when you begin the repair process. Our experienced staff is happy to handle the insurance negotiations for you.

What does direct repair shop, or DRP, mean?

A direct repair shop works directly with your insurance company as a “preferred shop.” Body shops must meet certain requirements to be considered a preferred shop. These requirements include having certified technicians, meeting equipment standards, and having a record of satisfied customers. Insurance companies constantly monitor their preferred shops to ensure quality repair.

The repair process is streamlined when using a direct repair facility. These shops write the estimate, order the parts, and repair your vehicle without having to wait for an insurance adjuster.

ProCare Collision is proud to be a direct repair facility and an insurance-preferred shop.

Related articles: What is a DRP?

How do I know if I must pay a deductible?

The amount of deductible that you are responsible for is determined by your insurance policy.

If you carry broad collision and were not at fault in an accident, the insurance company will often waive your deductible. Insurance companies determine fault by reviewing your account of the accident and the accident report filed with the police. If you have questions about your deductible, call your insurance agent.

Does my deductible go to ProCare?

If you are responsible for a deductible, it is owed to ProCare Collision when you pick up your vehicle after repairs. If you have questions about your deductible, contact your insurance agent to determine if your insurance company has waived the deductible or if payment will be your responsibility.

What are betterment charges on my bill?

Parts that wear out and need replacement with use and after time (like tires, batteries, and suspension parts) are commonly subject to “betterment charges” when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on the actual miles on your vehicle.

Are parts ordered before I drop off my vehicle for repairs?

The parts for your vehicle are typically ordered when the estimate is written and your vehicle drop-off date is scheduled. Ordering parts early enables us to provide quicker turnaround time for repairs.

In some instances, vehicles are found to be unsafe to drive upon inspection. When this happens, we order parts as soon as possible and will make a reservation for a rental vehicle for you until the repairs are completed.

Is my vehicle a total loss if the frame is damaged?

A car is a total loss only when the price of repairs exceeds what the insurance company determines as the value of your vehicle.

Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications – even if the frame is damaged. If it is determined that a frame section is bent beyond repair, that section can simply be replaced.

Related articles: Is my car totaled in this accident?

Can you match the current paint color on my vehicle?

Yes. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have one of the finest paint systems available and we constantly upgrade our technology and equipment to ensure we can match paint for every vehicle we see. ProCare Collision takes special pride in our ability to match factory finishes as the final step in the restoration process.

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Can I have additional body repairs made while my vehicle is in the shop?

Absolutely! Just let ProCare Collision know what other work you would like done and our team will arrange the repairs for your vehicle.

How can I get a rental car?

ProCare Collision can help you with rental car arrangements – making the process simple and hassle-free.
Be advised that insurance companies only pay for a rental car when it is included in a policy or if you are the claimant. Call your insurance company to find out if you have rental coverage and your specific limitations.

How do I know when repairs are complete?

ProCare Collision will notify you as soon as your vehicle is ready to be picked up.

You can also log in to the ProCare website and look at your customer information page to check the status of your vehicle. Feel free to call or e-mail ProCare Collision if you have questions or concerns during the repair process.

Can I have my car repaired wherever I want?

When your estimate is complete, we will work with you to schedule a drop-off date for repairs to begin.

What are repair rates?

Repair rates are how much it will cost hourly to work on the specifics of a car. This could be painting a car, repair a piece of the car, etc. Every shop has repair rates. If you are paying out of pocket for your repairs (not through insurance) make sure to ask us about our VIP program to see if you qualify.

What are the rules to the social media contest?

So glad you asked! Every month there will one winner from our Facebook or Instagram for you to participate in. The winner will receive a $100 Visa Gift Card! There are two rules: 1. The winner should be a ProCare customer who came in during the month of the contest and 2. The winner will “Like” our social account in the same month you visit the shop. Our winners will be notified the third of every month on social!

Where can I read about the latest in ProCare news?

Sign up for our quarterly customer newsletter. Every 3 months we send out news, fun quizzes, and more, specially made to brighten your day. You can sign up here:

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