Tag: auto body
We all know that choosing a company you trust is vital for something as important as your car. However, there are other reasons reputable auto shops are often the way to go.
One of the biggest benefits is that more locations = more resources.
When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed. If one location does not have necessary tools, it could rely on another location to help with the repairs.
The same goes with specific equipment used to work on your vehicle. Some shops do not have the same level of technology as others. Bigger brands will typically have newer technology because they’re better able to provide them. So even if the location nearest you does not have the specific equipment you need for your car, it’s likely there is another shop nearby that does.
A reputable auto body service will have a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions, or be able to give each part of the work to someone specialized in that sort of repair.
If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.
If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.
At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family.
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You may first be attracted to a new vehicle model because of the exterior design. Today’s cars consist of more than just looks and how it rides though. A variety of technology packages now available keep everyone in the vehicle safe. Technology and certified collision repair go hand-in-hand with new cars.
What is certified collision repair?
Certified Collision Repair means your body shop makes sure it’s employees regularly train with the manufacturers. Each manufacturer has different standards and specifications of repair. The certification makes sure techs are on the same page with the manufacturer about how to repair their vehicles – not just functionally, but exceptionally.
What does it have to do with my new car?
With increasingly advanced technology, techs need more training to keep up-to-date on how to repair that new technology. Manufacturer certifications help them understand new changes to the car’s body and technology.
If an accident damages a feature such as the automatic emergency braking (AEB), the technician must know how to repair it to the manufacturer’s standards so it will operate safely again. Repairing it with older methods may not fully repair the damage, or even make it worse.
Everyone gets in accidents, unfortunately. If you get in one, you’ll need a body shop that will get the job done correctly the first time.
When you’re looking for the right shop, ask questions. You should ask the auto body shop if the technicians are certified with your vehicle’s brand. Then find out how often the technicians train. Knowing that your body shop is up-to-date on training will give you extra assurance when you drop off your vehicle.
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Manufacturers continuously modify what they use to make cars, and more vehicles are now being made with aluminum. More than a million cars on the road are now aluminum, and they require a different kind of training to repair body damage.
Using aluminum weighs less, making the vehicle more fuel efficient and attractive to car buyers. Adding aluminum reduces the weight of the vehicle by hundreds of pounds. This is good news for car owners who will pay less in fuel.
But repairing aluminum vehicles presents a challenge. Because it is not widely used, few shops are certified to work on aluminum. When looking for a collision repair shop for your vehicle, ask if that body shop has aluminum certified technicians.
Why aluminum collision repair is different
The debut of the aluminum Ford F-150 presents a new challenge for some auto body repair shops. Repairing vehicles that are not made primarily of steel takes training and the right tools. This can be costly for some smaller collision repair shops.
Shops need a certification from Ford to make manufacturer-standard repairs.
More aluminum on the roads
It is not just Ford producing aluminum-made cars anymore. In addition, GM is launching a “mixed materials strategy” with its 2019 Chevrolet Silverado. The company says training from the manufacturer will be necessary for any body shops. Consequently, collision repair shops will have to invest thousands of dollars in tools and training to make the repairs.
ProCare Automotive and Collision, a body shop in San Antonio, has aluminum certified technicians. Our technicians train with manufacturers for long-lasting professional repairs.
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When choosing an auto body repair shop, you might wonder if body shops are held to specific standards by a state organization or other entity. Just like every business, there are certain inspections and regulations that a body shop must pass or meet.
Any customers who experience an issue at a collision repair center should contact the proper governing agency or organization. In Texas, there is not a comprehensive law that governs auto repair companies, including body shops. But there are rules for other services and if there’s not an organization that manages restrictions for the issue you may have, it’s best to speak directly with the management or ownership of the collision repair shop.
Collision Repair Shop Regulations
While there is not a law pertaining to auto body repair, all body shops must meet certain requirements. ProCare Automotive and Collision, like all body shops, must meet Texas Commission on Environmental Quality (TCEQ) requirements.
There are air, water, waste, and other stipulations, as noted on the agency’s checklist, that collision repair shops must follow every day. TCEQ ensures body shops meet these requirements and fix any issues if a body shop is in violation.
Not the Repairs You Paid to Receive
If a customer has an issue with the repairs made to his or her car, it’s possible it could fall under the Deceptive Trade Practices Consumer Protection Act. Some examples include If a customer believes unnecessary repairs were made, parts were not replaced, or was charged for a new part and a used part was installed. If you have a similar experience, file a complaint with the Texas Attorney General’s office.
At ProCare, we want our customers to know our managers at each location are always open to hearing your feedback. If you have concerns about repairs made or about our operations, we will address any problem you may have. Give us a call for a free estimate and we will show you how we can make your repair experience hassle-free.
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