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insurance auto body repair san antonio

Most drivers carry at least a minimum liability car insurance policy, as is required by state law. But many aren’t well-versed on what their policy covers.

There are several different types of coverage, but three of the most common forms are liability, collision, and comprehensive. The cause of the accident typically determines which type of coverage should be used at your auto body shop.

Liability

Liability is what most states require drivers to have. It only covers damage and injuries only for other people.

In Texas, 30/60/25 coverage is the most basic requirement. It represents $30,000 for each injured person, up to a total of $60,000 per accident, and $25 for property repairs.

Beyond this, you’ll be responsible for the expenses out-of-pocket. You may also be responsible for any costs to the other drivers’ car or hospital bill beyond what your policy covers.

Collision coverage

A white SUV is tipped into a steep, snowy ditch.
One-vehicle accidents are most often filed under collision coverage.

This is essentially any damage costs caused by a vehicle wreck. Even if it’s a single-car crash, like if you crashed into a median or a tree, collision coverage will go toward the repair cost.

This covers your own bills in an accident. Whereas liability is only for the other party involved, this coverage is specifically for you and your vehicle.

Comprehensive coverage

Comprehensive coverage takes care of car repair costs for anything other than a collision. Depending on the policy, it could include the cost for a rental car during your repair.

This type of coverage can be helpful if you have hail damage, a tree falls on your car, or if you hit a deer. Most comprehensive damage happens when your car is not in motion and you, the driver, have no control over the circumstances. The amount of what will be covered in repairs depends on the type of policy.

Check your policy to see the amount of coverage. Coverage can vary and it depends on what you want to pay. If you don’t want to be out-of-pocket a lot of money for repairs after an accident, discuss this with your agent to make sure you have the coverage you want.

When an insurance company determines a car to be totaled, the they will pay its cash value up to the dollar limits on your policy.

At ProCare Automotive & Collision, auto body repair San Antonio residents recommend, our team works with a variety of insurance companies. We can answer any questions about repair costs and coverage.

For more information like this, follow ProCare on Facebook.

When an accident happens, you’ll likely need a nearby auto body shop. Insurance companies often recommend a shop from their direct repair shop program. They choose the shops they trust to meet their own standards, within the customer’s local area.

Some collision centers offer more conveniences to be on the DRP list. As a result, this makes auto body repair easier for the customer.

what is a direct repair shop?

Recommended auto body shop

A direct repair shop meets specific criteria established by your insurance company. Your insurance agent will likely recommend a body shop nearby that is both convenient and trusted to do quality repairs.

Insurance companies routinely monitor direct repair shops to check for quality practices, so these shops are typically likely to have higher standards. This often means efficient, less expensive, and better customer service.

These shops will be a streamlined process for the customer who goes with their insurers recommendation, because those locations do not have to wait for communication back-and-forth with the agent.

Choosing a DRP

You can choose your insurer’s DRP recommendation or use a different one. The decision on where you want your car repaired is yours. However, the insurance agency might be more willing to pay for repairs through their preferred shop than one they don’t work with. It’s important to ask questions to both your insurance agent and prospective shops.

Important things to ask include whether the repairs have a lifetime warranty, whether your insurance will fully cover the repairs for one shop or another, and if the shop technicians are certified in auto body repair.

A direct repair shop in San Antonio

Woman in a blue polo shirt with a clipboard smiles at the camera. She is standing in a repair shop.
ProCare Collision is a preferred shop by most insurance companies, allowing us to serve you efficiently.

At ProCare Automotive & Collision, a San Antonio collision center, we are proud to be a direct repair shop that is preferred by many popular insurance companies. Our goal is to provide exceptional customer service and exceed expectations for auto body repair. We have the latest equipment to provide our team the tools necessary for quality repairs on any car. And we have technicians who are certified by a variety of auto makers.

We have multiple locations across the state. Our team will guide you through the process to make sure your experience is hassle-free!

For more information on choosing a repair shop, visit ProCare on Facebook.

orange car with faded paint and parts of it covered for repair.
Collision repair is a complicated process. Don’t you want someone certified to work on your vehicle?

Your vehicle is one of the largest purchases you make, so it’s important to protect your investment. If you have an accident, have your car repaired at a certified collision center.

Certified collision repair means technicians train through industry-leading programs, often through car manufacturers. They learn how to repair a vehicle to the maker’s specifications. If you own a luxury vehicle, the manufacturers want repairs on that vehicle to meet their standards.

Manufacturer certifications

There are a variety of certifications in the auto body repair industry.  When researching collision repair centers, ask if that location has technicians who have received training by your automobile’s manufacturer. Once a technician reaches a minimum of two years auto body repair experience, he or she can be certified.

Also find out how often they train. As technology changes on vehicles, it is necessary to attend additional training. Advancing technology has made frequent training important in recent years.

A man in a work jumpsuit and a woman in a blue button-up shirt look at a clipboard. There are clean cars parked in the background, inside a collision shop.
Certified repair means higher standards and tech that train with manufacturers.

I-CAR Gold Class

Certifications and advanced skills held by a team of technicians means they provide efficient, high-quality repairs resulting in a faster turnaround for the customer. For many shops, an experienced team is given an I-CAR Gold Class designation. ProCare is one that holds this designation.

We have 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Honda, and others. Customers can rest assured that ProCare will repair their car properly. We also have aluminum certified repair facilities with technicians who are trained by the manufacturers on how to properly repair aluminum on their vehicles.

Re-certification and ongoing training is our commitment to guarantee the highest quality repairs to your luxury vehicle. Because our team completes extensive hours and rigorous testing, they have proven their skills mastery.

For more information about car repair and our work, follow ProCare Automotive on Facebook.

auto body shop repair estimates technician performs car scan

You may be familiar with technicians performing a scan on a vehicle to find issues. Most auto body repair shops perform a vehicle scan to estimate your bill. When you get auto body repair estimates, find out that shop’s methods.

There are two scans to ensure that technicians find anything that is not working and to make sure all parts are working after repairs.

Pre-scan before repair

After a collision, there is likely visible damage to the body of the car. What may not be as obvious is any damage to the car’s safety or other features. A pre-scan determines not only what is not working, but damage as a result of the collision. This scan captures the diagnostic trouble codes.

Determining damage that happened during the collision is important for the insurance claim, and also if you choose to pay out-of-pocket for repairs. The scan may determine issues unrelated to the collision, and distinguishes them from those that are collision-created.

Post-scan after repair

As you choose a San Antonio auto body shop, ask about the post-scan process. You want a quality control process that guarantees any damage related to the collision, and any others set during the repair, are identified and cleared.

A post-scan will also determine if any new issues developed during repair, which is uncommon but sometimes happens. Some codes require a brief test drive to clear or driving a specific number of miles.

Some manufacturers require shops with certified technicians to perform both scans as part of its certification process. GM is among those manufacturers that mandates both scans, along with calibration to bring the car back to its pre-crash condition.

For more collision repair information, follow ProCare Automotive on Facebook.

A cartoon of five late-night hosts fixing a red car. The title says April is National Car Care Month.
Which of these late-night hosts would you trust to fix your car?

We all know that when it comes to car work, a customer’s decision is made on trust. What company, repair tech, or information do they trust most? A recent survey found that out of a late-night host lineup, Jimmy Kimmel has earned the most trust with car owners.

The Car Care Council asked more than 22,000 car owners nationwide which late-night TV host they would trust the most to fix their cars.  The lineup includes Jimmy Fallon, Stephen Colbert, James Corden and Trevor Noah.

Jimmy Kimmel, host of ABC’s Jimmy Kimmel LIVE! barely beat out Jimmy Fallon, host of NBC’s Tonight Show for the title of Most Trusted to Work on My Car.

“April is National Car Care Month, and with trust being a strong determining factor in choosing care maintenance and repair professionals, we thought it would be fun to ask vehicle owners which late-night TV host they would trust most work on their cars,” said Rich White, executive director, Car Care Council.

While no one is asking you to get serious work done by a celebrity, it’s important to do research on the body or repair shop you want to go to before bringing your car in.

The team at ProCare Automotive & Collision, a body shop San Antonio, Texas residents have recommended for nearly 20 years, focuses on operational excellence and providing you with the highest quality collision repair. Our technicians are certified, and we provide a warranty on repairs and paint.

For more content like this, follow ProCare on Facebook.

Person in knee-length shorts and button up shirt sits on bench and uses a smartphone to find collision repair.
When you need to find a good collision repair shop, look for these things.

When you have an accident, you might not feel like you have the time to research collision repair shops before deciding where to go. After you type “collision center near me” into the Google search, use these steps to determine if it’s a quality shop.

1. Does your insurance have a DRP?

Your insurance may suggest a direct repair shop (DRP). This means they know and trust this shop, and consistently monitor their quality of work. Working with a DRP means the process is also more streamlined. These shops do not have to wait for an insurance adjuster to write the estimate and order parts.

You have the choice to go to another shop based on your preferences or the shop’s credibility, but your insurance may not cover as much if you go elsewhere.

2. Get an estimate

When the technician can view your car in person, the estimate will be most accurate. To get an idea of approximately how much the repairs may cost, most shops offer free estimates. Some has estimating tools online or through mobile apps.

With our store, for example, you can use a Smartphone Estimating Tool to get the process started. Photos work for an initial estimate, though a technician needs to further examine the car to determine if there is any hidden damage.

3. Is the shop certified?

Before committing to a collision repair shop, ask if the technicians are certified by the manufacturer of your car. This means that the manufacturer trains the technician specifically on their cars. They understand how to make repairs specific to your car and by the manufacturer’s recommendations.

Also, find out how often the technicians train, especially if your vehicle is brand new. Up-to-date methods are important, especially with newer technology in cars.

Being I-CAR or ASE certified is also an indicator of a good shop.

4. Learn about their warranty

Many auto body shops put a warranty on their work. Some with guarantee a lifetime limited warranty for as long as you own the vehicle, while others may be more restrictive. DRPs typically have warranties, but if they don’t, some insurances will guarantee the work as long as you use the recommended parts and shop.

For more helpful information, follow ProCare on Facebook.

A grey car with the hood bent upward in the middle.
When you choose a body shop, you might consider going to a reputable center with more resources.

We all know that choosing a company you trust is vital for something as important as your car. However, there are other reasons reputable auto shops are often the way to go.

One of the biggest benefits is that more locations = more resources.

Equipment

When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed. If one location does not have necessary tools, it could rely on another location to help with the repairs.

The same goes with specific equipment used to work on your vehicle. Some shops do not have the same level of technology as others. Bigger brands will typically have newer technology because they’re better able to provide them. So even if the location nearest you does not have the specific equipment you need for your car, it’s likely there is another shop nearby that does.

Knowledgeable technicians

A reputable auto body service will have a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions, or be able to give each part of the work to someone specialized in that sort of repair.

Customer convenience

If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.

If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.


At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family.

For more information, follow ProCare on Facebook.

A pair of hands hold a smartphone with ProCare on the screen.
Using your smartphone can get you a quick preliminary estimate without going to the shop.

Technology changes just about everything. It provides safety features on cars and added conveniences. Your phone also helps you make informed decisions about what auto body shop to choose.

Your smartphone can now make your collision repair simpler. ProCare Collision offers a smartphone estimating tool that customers can use anywhere, and get a preliminary estimate without stepping into the shop.

Use your phone to get a collision repair estimate

When you have car damage and need repairs made quickly, this is a fast way to start the process. You can have the estimate tool texted to you from the ProCare Collision website.

To start, take photos of the damage, submit them through the tool, and receive an estimate via email within 24 hours. Then, you’ll have an idea of a baseline cost for your vehicle repair with ProCare.

Benefits of a smartphone estimating tool

This tool helps you get the repair process started right away. It can be done at any time of the day or night that is convenient to you. Once you have an idea of the cost and what it may take to repair the vehicle, you can begin working with the ProCare Collision team to have the repairs started.

Keep in mind that estimates provided from photos are only a preliminary estimate based on visible damage and that could change once a technician inspects the car more thoroughly. There could potentially be damage that isn’t visible to the eye, such as mechanical or to the car’s computer system.

For companies with fleet vehicles, using the Smartphone Estimating Tool can be beneficial so it doesn’t take vehicles or the employee away from work on the job.


ProCare launched the estimating tool to make the auto body repair process more efficient and hassle free. Use the tool to get your free estimate and we’ll get you back on the road.

For more information, visit ProCare on Facebook.

A glowing blue outline of a car sits on a reflective black surface.
A lot is changing in car technology, making repair more complicated than ever.

You may first be attracted to a new vehicle model because of the exterior design. Today’s cars consist of more than just looks and how it rides though. A variety of technology packages now available keep everyone in the vehicle safe. Technology and certified collision repair go hand-in-hand with new cars.

What is certified collision repair?

Certified Collision Repair means your body shop makes sure it’s employees regularly train with the manufacturers. Each manufacturer has different standards and specifications of repair. The certification makes sure techs are on the same page with the manufacturer about how to repair their vehicles – not just functionally, but exceptionally.

What does it have to do with my new car?

With increasingly advanced technology, techs need more training to keep up-to-date on how to repair that new technology. Manufacturer certifications help them understand new changes to the car’s body and technology.

If an accident damages a feature such as the automatic emergency braking (AEB), the technician must know how to repair it to the manufacturer’s standards so it will operate safely again. Repairing it with older methods may not fully repair the damage, or even make it worse.

Everyone gets in accidents, unfortunately. If you get in one, you’ll need a body shop that will get the job done correctly the first time.

When you’re looking for the right shop, ask questions. You should ask the auto body shop if the technicians are certified with your vehicle’s brand. Then find out how often the technicians train. Knowing that your body shop is up-to-date on training will give you extra assurance when you drop off your vehicle.

For more car repair information, follow us on Facebook.

A low angle shot of a car driving on a wet road covered with hail.
Hailstorms can easily damage your vehicle.

When a hailstorm hits, it can leave its mark on your vehicle. The damage left behind can be significant. In San Antonio, the April 12, 2016 hailstorm cost $1.4 billion in damage to homes and cars. If you’re looking to repair hail damage, there are a couple of options body shops can provide.

Types of hail damage repair

There are two options when it comes to fixing those dents. The first is regular body work. This is for more extensive damage that often requires filling the dent, fixing the paint, and may take days in the shop. This can also affect your resale value if you make a claim to get the repair done.

The other option is paintless dent removal (PDR). PDR requires getting to the back of the dent and massage the body back to its original position. This option is fairly quick and easy, and also is less likely to affect your car value. It is also cheaper, but isn’t always an option with some dents and damage.

Get an estimate

Before getting an estimate, know what your insurance policy covers for auto body repair and if it covers PDR. Find a collision center that offers free estimates.

A technician can tell you what it will take to remove your damage, and what type of repair they recommend.

What to choose

If the damage to your vehicle has not chipped or cracked the paint, then it may be possible to have PDR to remove the damage. Typically, PDR is the go-to fix for hail damage. This is beneficial because it maintains the original factory paint, saves time, and saves money. Additionally, this is a good way to avoid any negative CARFAX reports if you plan on selling the car soon.

With more serious damage, you may need to go with regular body repair. Any paint damage will require collision repair to not only remove the dents but perform paint work on the vehicle.

For more information on dent repair, follow ProCare on Facebook.

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