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insurance auto body repair san antonio

Most drivers carry at least a minimum liability car insurance policy, as is required by state law. But many aren’t well-versed on what their policy covers.

There are several different types of coverage, but three of the most common forms are liability, collision, and comprehensive. The cause of the accident typically determines which type of coverage should be used at your auto body shop.

Liability

Liability is what most states require drivers to have. It only covers damage and injuries only for other people.

In Texas, 30/60/25 coverage is the most basic requirement. It represents $30,000 for each injured person, up to a total of $60,000 per accident, and $25 for property repairs.

Beyond this, you’ll be responsible for the expenses out-of-pocket. You may also be responsible for any costs to the other drivers’ car or hospital bill beyond what your policy covers.

Collision coverage

A white SUV is tipped into a steep, snowy ditch.
One-vehicle accidents are most often filed under collision coverage.

This is essentially any damage costs caused by a vehicle wreck. Even if it’s a single-car crash, like if you crashed into a median or a tree, collision coverage will go toward the repair cost.

This covers your own bills in an accident. Whereas liability is only for the other party involved, this coverage is specifically for you and your vehicle.

Comprehensive coverage

Comprehensive coverage takes care of car repair costs for anything other than a collision. Depending on the policy, it could include the cost for a rental car during your repair.

This type of coverage can be helpful if you have hail damage, a tree falls on your car, or if you hit a deer. Most comprehensive damage happens when your car is not in motion and you, the driver, have no control over the circumstances. The amount of what will be covered in repairs depends on the type of policy.

Check your policy to see the amount of coverage. Coverage can vary and it depends on what you want to pay. If you don’t want to be out-of-pocket a lot of money for repairs after an accident, discuss this with your agent to make sure you have the coverage you want.

When an insurance company determines a car to be totaled, the they will pay its cash value up to the dollar limits on your policy.

At ProCare Automotive & Collision, auto body repair San Antonio residents recommend, our team works with a variety of insurance companies. We can answer any questions about repair costs and coverage.

For more information like this, follow ProCare on Facebook.

When an accident happens, you’ll likely need a nearby auto body shop. Insurance companies often recommend a shop from their direct repair shop program. They choose the shops they trust to meet their own standards, within the customer’s local area.

Some collision centers offer more conveniences to be on the DRP list. As a result, this makes auto body repair easier for the customer.

what is a direct repair shop?

Recommended auto body shop

A direct repair shop meets specific criteria established by your insurance company. Your insurance agent will likely recommend a body shop nearby that is both convenient and trusted to do quality repairs.

Insurance companies routinely monitor direct repair shops to check for quality practices, so these shops are typically likely to have higher standards. This often means efficient, less expensive, and better customer service.

These shops will be a streamlined process for the customer who goes with their insurers recommendation, because those locations do not have to wait for communication back-and-forth with the agent.

Choosing a DRP

You can choose your insurer’s DRP recommendation or use a different one. The decision on where you want your car repaired is yours. However, the insurance agency might be more willing to pay for repairs through their preferred shop than one they don’t work with. It’s important to ask questions to both your insurance agent and prospective shops.

Important things to ask include whether the repairs have a lifetime warranty, whether your insurance will fully cover the repairs for one shop or another, and if the shop technicians are certified in auto body repair.

A direct repair shop in San Antonio

Woman in a blue polo shirt with a clipboard smiles at the camera. She is standing in a repair shop.
ProCare Collision is a preferred shop by most insurance companies, allowing us to serve you efficiently.

At ProCare Automotive & Collision, a San Antonio collision center, we are proud to be a direct repair shop that is preferred by many popular insurance companies. Our goal is to provide exceptional customer service and exceed expectations for auto body repair. We have the latest equipment to provide our team the tools necessary for quality repairs on any car. And we have technicians who are certified by a variety of auto makers.

We have multiple locations across the state. Our team will guide you through the process to make sure your experience is hassle-free!

For more information on choosing a repair shop, visit ProCare on Facebook.

orange car with faded paint and parts of it covered for repair.
Collision repair is a complicated process. Don’t you want someone certified to work on your vehicle?

Your vehicle is one of the largest purchases you make, so it’s important to protect your investment. If you have an accident, have your car repaired at a certified collision center.

Certified collision repair means technicians train through industry-leading programs, often through car manufacturers. They learn how to repair a vehicle to the maker’s specifications. If you own a luxury vehicle, the manufacturers want repairs on that vehicle to meet their standards.

Manufacturer certifications

There are a variety of certifications in the auto body repair industry.  When researching collision repair centers, ask if that location has technicians who have received training by your automobile’s manufacturer. Once a technician reaches a minimum of two years auto body repair experience, he or she can be certified.

Also find out how often they train. As technology changes on vehicles, it is necessary to attend additional training. Advancing technology has made frequent training important in recent years.

A man in a work jumpsuit and a woman in a blue button-up shirt look at a clipboard. There are clean cars parked in the background, inside a collision shop.
Certified repair means higher standards and tech that train with manufacturers.

I-CAR Gold Class

Certifications and advanced skills held by a team of technicians means they provide efficient, high-quality repairs resulting in a faster turnaround for the customer. For many shops, an experienced team is given an I-CAR Gold Class designation. ProCare is one that holds this designation.

We have 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Honda, and others. Customers can rest assured that ProCare will repair their car properly. We also have aluminum certified repair facilities with technicians who are trained by the manufacturers on how to properly repair aluminum on their vehicles.

Re-certification and ongoing training is our commitment to guarantee the highest quality repairs to your luxury vehicle. Because our team completes extensive hours and rigorous testing, they have proven their skills mastery.

For more information about car repair and our work, follow ProCare Automotive on Facebook.

auto body shop repair estimates technician performs car scan

You may be familiar with technicians performing a scan on a vehicle to find issues. Most auto body repair shops perform a vehicle scan to estimate your bill. When you get auto body repair estimates, find out that shop’s methods.

There are two scans to ensure that technicians find anything that is not working and to make sure all parts are working after repairs.

Pre-scan before repair

After a collision, there is likely visible damage to the body of the car. What may not be as obvious is any damage to the car’s safety or other features. A pre-scan determines not only what is not working, but damage as a result of the collision. This scan captures the diagnostic trouble codes.

Determining damage that happened during the collision is important for the insurance claim, and also if you choose to pay out-of-pocket for repairs. The scan may determine issues unrelated to the collision, and distinguishes them from those that are collision-created.

Post-scan after repair

As you choose a San Antonio auto body shop, ask about the post-scan process. You want a quality control process that guarantees any damage related to the collision, and any others set during the repair, are identified and cleared.

A post-scan will also determine if any new issues developed during repair, which is uncommon but sometimes happens. Some codes require a brief test drive to clear or driving a specific number of miles.

Some manufacturers require shops with certified technicians to perform both scans as part of its certification process. GM is among those manufacturers that mandates both scans, along with calibration to bring the car back to its pre-crash condition.

For more collision repair information, follow ProCare Automotive on Facebook.

A cartoon of five late-night hosts fixing a red car. The title says April is National Car Care Month.
Which of these late-night hosts would you trust to fix your car?

We all know that when it comes to car work, a customer’s decision is made on trust. What company, repair tech, or information do they trust most? A recent survey found that out of a late-night host lineup, Jimmy Kimmel has earned the most trust with car owners.

The Car Care Council asked more than 22,000 car owners nationwide which late-night TV host they would trust the most to fix their cars.  The lineup includes Jimmy Fallon, Stephen Colbert, James Corden and Trevor Noah.

Jimmy Kimmel, host of ABC’s Jimmy Kimmel LIVE! barely beat out Jimmy Fallon, host of NBC’s Tonight Show for the title of Most Trusted to Work on My Car.

“April is National Car Care Month, and with trust being a strong determining factor in choosing care maintenance and repair professionals, we thought it would be fun to ask vehicle owners which late-night TV host they would trust most work on their cars,” said Rich White, executive director, Car Care Council.

While no one is asking you to get serious work done by a celebrity, it’s important to do research on the body or repair shop you want to go to before bringing your car in.

The team at ProCare Automotive & Collision, a body shop San Antonio, Texas residents have recommended for nearly 20 years, focuses on operational excellence and providing you with the highest quality collision repair. Our technicians are certified, and we provide a warranty on repairs and paint.

For more content like this, follow ProCare on Facebook.

Person in knee-length shorts and button up shirt sits on bench and uses a smartphone to find collision repair.
When you need to find a good collision repair shop, look for these things.

When you have an accident, you might not feel like you have the time to research collision repair shops before deciding where to go. After you type “collision center near me” into the Google search, use these steps to determine if it’s a quality shop.

1. Does your insurance have a DRP?

Your insurance may suggest a direct repair shop (DRP). This means they know and trust this shop, and consistently monitor their quality of work. Working with a DRP means the process is also more streamlined. These shops do not have to wait for an insurance adjuster to write the estimate and order parts.

You have the choice to go to another shop based on your preferences or the shop’s credibility, but your insurance may not cover as much if you go elsewhere.

2. Get an estimate

When the technician can view your car in person, the estimate will be most accurate. To get an idea of approximately how much the repairs may cost, most shops offer free estimates. Some has estimating tools online or through mobile apps.

With our store, for example, you can use a Smartphone Estimating Tool to get the process started. Photos work for an initial estimate, though a technician needs to further examine the car to determine if there is any hidden damage.

3. Is the shop certified?

Before committing to a collision repair shop, ask if the technicians are certified by the manufacturer of your car. This means that the manufacturer trains the technician specifically on their cars. They understand how to make repairs specific to your car and by the manufacturer’s recommendations.

Also, find out how often the technicians train, especially if your vehicle is brand new. Up-to-date methods are important, especially with newer technology in cars.

Being I-CAR or ASE certified is also an indicator of a good shop.

4. Learn about their warranty

Many auto body shops put a warranty on their work. Some with guarantee a lifetime limited warranty for as long as you own the vehicle, while others may be more restrictive. DRPs typically have warranties, but if they don’t, some insurances will guarantee the work as long as you use the recommended parts and shop.

For more helpful information, follow ProCare on Facebook.

A grey car with the hood bent upward in the middle.
When you choose a body shop, you might consider going to a reputable center with more resources.

We all know that choosing a company you trust is vital for something as important as your car. However, there are other reasons reputable auto shops are often the way to go.

One of the biggest benefits is that more locations = more resources.

Equipment

When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed. If one location does not have necessary tools, it could rely on another location to help with the repairs.

The same goes with specific equipment used to work on your vehicle. Some shops do not have the same level of technology as others. Bigger brands will typically have newer technology because they’re better able to provide them. So even if the location nearest you does not have the specific equipment you need for your car, it’s likely there is another shop nearby that does.

Knowledgeable technicians

A reputable auto body service will have a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions, or be able to give each part of the work to someone specialized in that sort of repair.

Customer convenience

If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.

If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.


At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family.

For more information, follow ProCare on Facebook.

A pair of hands hold a smartphone with ProCare on the screen.
Using your smartphone can get you a quick preliminary estimate without going to the shop.

Technology changes just about everything. It provides safety features on cars and added conveniences. Your phone also helps you make informed decisions about what auto body shop to choose.

Your smartphone can now make your collision repair simpler. ProCare Collision offers a smartphone estimating tool that customers can use anywhere, and get a preliminary estimate without stepping into the shop.

Use your phone to get a collision repair estimate

When you have car damage and need repairs made quickly, this is a fast way to start the process. You can have the estimate tool texted to you from the ProCare Collision website.

To start, take photos of the damage, submit them through the tool, and receive an estimate via email within 24 hours. Then, you’ll have an idea of a baseline cost for your vehicle repair with ProCare.

Benefits of a smartphone estimating tool

This tool helps you get the repair process started right away. It can be done at any time of the day or night that is convenient to you. Once you have an idea of the cost and what it may take to repair the vehicle, you can begin working with the ProCare Collision team to have the repairs started.

Keep in mind that estimates provided from photos are only a preliminary estimate based on visible damage and that could change once a technician inspects the car more thoroughly. There could potentially be damage that isn’t visible to the eye, such as mechanical or to the car’s computer system.

For companies with fleet vehicles, using the Smartphone Estimating Tool can be beneficial so it doesn’t take vehicles or the employee away from work on the job.


ProCare launched the estimating tool to make the auto body repair process more efficient and hassle free. Use the tool to get your free estimate and we’ll get you back on the road.

For more information, visit ProCare on Facebook.

If you take your vehicle to a collision center for repair and the body shop stays busy, it can mean a couple of things. Potentially a sign of a good body shop is that they’re busy. It may also have something to do with a couple of recent surveys where Texas is not ranked in the top 5 for safe drivers. Part of the reason for this is commuting and car accidents.

We all know if you drive some of San Antonio’s busiest roads frequently, especially during rush hour, you increase your risk for an accident. The two surveys give a glimpse at life driving on Texas’ busy roads and why so many are searching on their phones for “collision repair near me.”

Best Driving Records

A recent survey took a look at the number of fatal car accidents for every state and determined the five states with the best driving records. Texas is not listed in the top five and it may have something to do with the population in Texas being greater and the state having more roads than those considered to have the best driving records. The top five states are Rhode Island, New Hampshire, Minnesota, Massachusetts, and Wisconsin.

This does not reflect total number of car accidents in states, only those in which someone was killed. A San Antonio collision center, along with law enforcement, can certainly provide a better glimpse of car crashes in specific areas.

Tolerable Commutes

Living in a metro area like San Antonio, you probably expect traffic and long commutes. It probably doesn’t surprise anyone that Texas did not make the top 5 for Most Tolerable Commutes. South Dakota, North Dakota, Montana, Nebraska, and Wyoming made the top of the list. Texas ranks 16th from the bottom of the list with a mean travel time to work of 25 minutes.

A shorter commute does not necessarily mean you won’t have a car accident. Whether a state has the best driving record or best commute, it’s important to know which San Antonio body shop you choose to repair your vehicle, should you have an accident.

While Texas may not have the best driving record or the best record for low commuting car accidents, it is home to the San Antonio ProCare Automotive and Collision family of body shops. Our certified technicians can help you with all of your auto body repair needs. Give one of our shops that is closest to you a call and schedule a free estimate. Or try our Smartphone Estimating Tool to get a fast estimate at your convenience.

You get into an accident and now you need your car repaired at a San Antonio collision center. Finding a body shop before anything happens makes the process smoother when your car needs auto body repair.

Dozens of San Antonio body shops offer collision repair. So how do you know which one is right for you? The easiest way to narrow it down is to research the details that affect quality and customer service.

Find Reviews and Recommendations

If you are searching online for “collision repair near me,” then you can do some quick research about the collision centers you find. Keep in mind that online reviews may not tell all sides of what happened, but they can serve as an initial gauge for how well an auto body shop does business.

Ask people you know if they have used a nearby collision center and learn more about that experience. Take a close look at those vehicles to see the quality of repairs.

Direct Repair Shop

Your insurance agent may also recommend a San Antonio body shop. Insurance companies call these shops direct repair shops, or DRP. The insurance companies set specific criteria for preferred shops. Insurance companies routinely monitor the shops to make sure they maintain high-standards.

If you decide to use a DRP, the benefit is the repair process will be more streamlined. DRP shops do not have to wait for an insurance adjuster to write the estimate and order parts, so this saves time.

Keep in mind that you are not required to use a body shop that your insurance company recommends, but it is a recommendation you can consider.

Multiple Shop Operations

You may see come collision shops that have more than one location in the area. Some may be locally owned, which can be a benefit if you prefer to support locally owned businesses. Others may be nationwide. There are benefits to using a shop with multiple locations and that has local owners.

Choosing a shop with more than one location means more resources. If one stop doesn’t have the right technology or parts needed, another shop may have them. It’s also helpful for technicians if they need to seek expertise from another technician.

If you have an issue with any repairs, but you are not near the location that did the work, another location should have access to your records and take care of any warranty work.

Certifications

There are several different types of certifications in the collision repair industry. To make it easier in your search, find out about two specific types of certifications; certified collision repair and the I-CAR Gold Class recognition.

In some years, there are more than 100 redesigned vehicles on the market. With new technology and styles, it’s important for technicians to continuously train. Find out if the shop where you want to take your vehicle has technicians who can provide you with certified collision repair on your model of vehicle. If so, that means a technician has been certified by the manufacturer to make the repairs on your vehicle back to factory standards. If your vehicle is new, find out how recently the technician was certified.

Beyond certified collision repair is the I-CAR Gold Class recognition. This is the top level of role-relevant training achievement in the collision repair industry. A body shop is required to maintain the relevant training across all repair roles. It also means the shop commits to the highest standards of professionalism.

Technology to Repair Technology

Technology requires technology to repair. If you have the opportunity to visit a body shop, take a look at the equipment that location has to fix cars. Outdated technology is not a good sign.

It is often a requirement by manufacturers for the shop to have the correct technology and equipment to repair their vehicles, if they want to be certified. Also, multiple shop operations have reached a level of success to continuously invest in the locations and may have the necessary tools to do the work.

Aftermarket or OEM?

There are two categories of parts that shops can use to fix your vehicle. Original equipment manufacturer, or OEM, parts are made by the manufacturer of your car. Aftermarket parts are made by a variety of companies.

Aftermarket parts typically cost less than OEM, but they may not function as well or fit as well as original parts. If you are concerned about the value of your car once you sell it, OEM parts can help maintain that value. A quality body shop will provide you with the option to use OEM parts. However, if you choose to repair a totaled car you may decide to use aftermarket parts.

Warranty

A quality body shop will back the work performed on your vehicle with a warranty. Should anything happen related to the repairs made to your car, the body shop will repair it at no additional cost to you.

Find out what the warranty covers and for how long. Some shops offer a lifetime warranty, which means it is good for as long as you own the car.

ProCare Automotive & Collision has served San Antonio area customers for nearly 20 years. We offer a National Limited Lifetime Warranty on any collision repairs and the Axalta Nationwide Guarantee on paint work. We have four locations that are in and around the San Antonio area. Our certified technicians are ready to show you how collision repair can be hassle-free and efficient.

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