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Tag: collision center

When an accident happens, you’ll likely need a nearby auto body shop. Insurance companies often recommend a shop from their direct repair shop program. They choose the shops they trust to meet their own standards, within the customer’s local area.

Some collision centers offer more conveniences to be on the DRP list. As a result, this makes auto body repair easier for the customer.

what is a direct repair shop?

Recommended auto body shop

A direct repair shop meets specific criteria established by your insurance company. Your insurance agent will likely recommend a body shop nearby that is both convenient and trusted to do quality repairs.

Insurance companies routinely monitor direct repair shops to check for quality practices, so these shops are typically likely to have higher standards. This often means efficient, less expensive, and better customer service.

These shops will be a streamlined process for the customer who goes with their insurers recommendation, because those locations do not have to wait for communication back-and-forth with the agent.

Choosing a DRP

You can choose your insurer’s DRP recommendation or use a different one. The decision on where you want your car repaired is yours. However, the insurance agency might be more willing to pay for repairs through their preferred shop than one they don’t work with. It’s important to ask questions to both your insurance agent and prospective shops.

Important things to ask include whether the repairs have a lifetime warranty, whether your insurance will fully cover the repairs for one shop or another, and if the shop technicians are certified in auto body repair.

A direct repair shop in San Antonio

Woman in a blue polo shirt with a clipboard smiles at the camera. She is standing in a repair shop.
ProCare Collision is a preferred shop by most insurance companies, allowing us to serve you efficiently.

At ProCare Automotive & Collision, a San Antonio collision center, we are proud to be a direct repair shop that is preferred by many popular insurance companies. Our goal is to provide exceptional customer service and exceed expectations for auto body repair. We have the latest equipment to provide our team the tools necessary for quality repairs on any car. And we have technicians who are certified by a variety of auto makers.

We have multiple locations across the state. Our team will guide you through the process to make sure your experience is hassle-free!

For more information on choosing a repair shop, visit ProCare on Facebook.

Nearly 20 years ago, a new collision center, ProCare Automotive and Collision, opened its doors in San Antonio. Today, our company experiences growth while maintaining a focus on high quality auto body repair. We are now in cities across central, south, and southeast Texas.

ProCare now offers collision repair in other cities such as Austin, Houston, and Victoria. We chose for our next location to return where it all started.

new collision center san antonio

 

SW Military Drive Collision Center

ProCare started in 1999 with a location on SE Military Drive in San Antonio. After years of expanding, ProCare opened its 29th location on SW Military Drive down from the original body shop. The goal of the company’s fifth San Antonio location is to make high-quality collision repair more convenient for southwest San Antonio residents.

This new collision center adds about 20 new employees to the more than 550 who work for ProCare. This includes technicians, estimators, customer service staff, and office staff.

High-quality auto body repair

ProCare offers collision repair, auto paint services, and paintless dent repair. Auto technicians train on industry standards in repair from vehicle makers. As a result, our team has the skills to repair any vehicle.

Among the certifications our shops hold is the iCar Gold Class certification. Most noteworthy, the collision repair industry considers iCar Gold Class the highest training achievement. Our technicians train for this every year. Also, we designate skilled experts in four key collision repair roles. Those roles are estimator, non-structural technician, steel structural technician, and refinish technician.

Contact our team to schedule a free estimate or try our Smartphone Estimating Tool. Our services are backed by a National Limited Lifetime Warranty. Likewise, our paint services are backed by Axalta Nationwide Guarantee. We stand behind the work performed on your vehicle.

Our goal is to make auto body repair hassle-free so you can get back on the road.

A cartoon of five late-night hosts fixing a red car. The title says April is National Car Care Month.
Which of these late-night hosts would you trust to fix your car?

We all know that when it comes to car work, a customer’s decision is made on trust. What company, repair tech, or information do they trust most? A recent survey found that out of a late-night host lineup, Jimmy Kimmel has earned the most trust with car owners.

The Car Care Council asked more than 22,000 car owners nationwide which late-night TV host they would trust the most to fix their cars.  The lineup includes Jimmy Fallon, Stephen Colbert, James Corden and Trevor Noah.

Jimmy Kimmel, host of ABC’s Jimmy Kimmel LIVE! barely beat out Jimmy Fallon, host of NBC’s Tonight Show for the title of Most Trusted to Work on My Car.

“April is National Car Care Month, and with trust being a strong determining factor in choosing care maintenance and repair professionals, we thought it would be fun to ask vehicle owners which late-night TV host they would trust most work on their cars,” said Rich White, executive director, Car Care Council.

While no one is asking you to get serious work done by a celebrity, it’s important to do research on the body or repair shop you want to go to before bringing your car in.

The team at ProCare Automotive & Collision, a body shop San Antonio, Texas residents have recommended for nearly 20 years, focuses on operational excellence and providing you with the highest quality collision repair. Our technicians are certified, and we provide a warranty on repairs and paint.

For more content like this, follow ProCare on Facebook.

If you take your vehicle to a collision center for repair and the body shop stays busy, it can mean a couple of things. Potentially a sign of a good body shop is that they’re busy. It may also have something to do with a couple of recent surveys where Texas is not ranked in the top 5 for safe drivers. Part of the reason for this is commuting and car accidents.

We all know if you drive some of San Antonio’s busiest roads frequently, especially during rush hour, you increase your risk for an accident. The two surveys give a glimpse at life driving on Texas’ busy roads and why so many are searching on their phones for “collision repair near me.”

Best Driving Records

A recent survey took a look at the number of fatal car accidents for every state and determined the five states with the best driving records. Texas is not listed in the top five and it may have something to do with the population in Texas being greater and the state having more roads than those considered to have the best driving records. The top five states are Rhode Island, New Hampshire, Minnesota, Massachusetts, and Wisconsin.

This does not reflect total number of car accidents in states, only those in which someone was killed. A San Antonio collision center, along with law enforcement, can certainly provide a better glimpse of car crashes in specific areas.

Tolerable Commutes

Living in a metro area like San Antonio, you probably expect traffic and long commutes. It probably doesn’t surprise anyone that Texas did not make the top 5 for Most Tolerable Commutes. South Dakota, North Dakota, Montana, Nebraska, and Wyoming made the top of the list. Texas ranks 16th from the bottom of the list with a mean travel time to work of 25 minutes.

A shorter commute does not necessarily mean you won’t have a car accident. Whether a state has the best driving record or best commute, it’s important to know which San Antonio body shop you choose to repair your vehicle, should you have an accident.

While Texas may not have the best driving record or the best record for low commuting car accidents, it is home to the San Antonio ProCare Automotive and Collision family of body shops. Our certified technicians can help you with all of your auto body repair needs. Give one of our shops that is closest to you a call and schedule a free estimate. Or try our Smartphone Estimating Tool to get a fast estimate at your convenience.

When you want to find a collision center, a big part of the process is understanding how to know if your car was repaired correctly.

It is hard to spot correct repairs without the knowledge the technicians possess. The car may look okay and run fine after you leave, but it could have issues you can’t see.

What to Inspect

Before you leave a San Antonio body shop, take the time to closely look at the vehicle. After auto body repair, look for alignment between fenders and doors. Check for any noticeable gaps between panels.

With any damage to the front of the car, turn on the headlights to check for proper alignment. Examine any paint work in the daylight, if possible, to make sure the color matches. Check for any dirt trapped in the finish.

Before you pay, review the charges to make sure the amount is correct.

Regulating Repairs

Report any issues you see when you pick up your vehicle. It is best to fix the issues before you pay. Know if the collision center offers warranty, what the warranty covers, and for how long. If you experience problems after picking up your car, a warranty covers those repairs.

If you face challenges getting the repair shop to correct problems, there is not a law in Texas that governs collision repair shops. You can report the business to the Better Business Bureau for bad practices. Some circumstances could reach the level of reporting to the Texas Attorney General, if it falls under the Deceptive Trade Practices – Consumer Protection Act. For example, body shops perform a deceptive practice charging for repairs never made.

The team at ProCare Automotive and Collision, a collision center San Antonio residents choose, listens to your concerns and feedback. We hope that you are pleased with any work completed on your car, but if not, we hope you bring this to a manager’s attention. If your car needs repairs from an accident and it has not be fixed, contact our team for a free estimate. We will make your collision repair experience efficient, so you can get back on the road.

You get into an accident and now you need your car repaired at a San Antonio collision center. Finding a body shop before anything happens makes the process smoother when your car needs auto body repair.

Dozens of San Antonio body shops offer collision repair. So how do you know which one is right for you? The easiest way to narrow it down is to research the details that affect quality and customer service.

Find Reviews and Recommendations

If you are searching online for “collision repair near me,” then you can do some quick research about the collision centers you find. Keep in mind that online reviews may not tell all sides of what happened, but they can serve as an initial gauge for how well an auto body shop does business.

Ask people you know if they have used a nearby collision center and learn more about that experience. Take a close look at those vehicles to see the quality of repairs.

Direct Repair Shop

Your insurance agent may also recommend a San Antonio body shop. Insurance companies call these shops direct repair shops, or DRP. The insurance companies set specific criteria for preferred shops. Insurance companies routinely monitor the shops to make sure they maintain high-standards.

If you decide to use a DRP, the benefit is the repair process will be more streamlined. DRP shops do not have to wait for an insurance adjuster to write the estimate and order parts, so this saves time.

Keep in mind that you are not required to use a body shop that your insurance company recommends, but it is a recommendation you can consider.

Multiple Shop Operations

You may see come collision shops that have more than one location in the area. Some may be locally owned, which can be a benefit if you prefer to support locally owned businesses. Others may be nationwide. There are benefits to using a shop with multiple locations and that has local owners.

Choosing a shop with more than one location means more resources. If one stop doesn’t have the right technology or parts needed, another shop may have them. It’s also helpful for technicians if they need to seek expertise from another technician.

If you have an issue with any repairs, but you are not near the location that did the work, another location should have access to your records and take care of any warranty work.

Certifications

There are several different types of certifications in the collision repair industry. To make it easier in your search, find out about two specific types of certifications; certified collision repair and the I-CAR Gold Class recognition.

In some years, there are more than 100 redesigned vehicles on the market. With new technology and styles, it’s important for technicians to continuously train. Find out if the shop where you want to take your vehicle has technicians who can provide you with certified collision repair on your model of vehicle. If so, that means a technician has been certified by the manufacturer to make the repairs on your vehicle back to factory standards. If your vehicle is new, find out how recently the technician was certified.

Beyond certified collision repair is the I-CAR Gold Class recognition. This is the top level of role-relevant training achievement in the collision repair industry. A body shop is required to maintain the relevant training across all repair roles. It also means the shop commits to the highest standards of professionalism.

Technology to Repair Technology

Technology requires technology to repair. If you have the opportunity to visit a body shop, take a look at the equipment that location has to fix cars. Outdated technology is not a good sign.

It is often a requirement by manufacturers for the shop to have the correct technology and equipment to repair their vehicles, if they want to be certified. Also, multiple shop operations have reached a level of success to continuously invest in the locations and may have the necessary tools to do the work.

Aftermarket or OEM?

There are two categories of parts that shops can use to fix your vehicle. Original equipment manufacturer, or OEM, parts are made by the manufacturer of your car. Aftermarket parts are made by a variety of companies.

Aftermarket parts typically cost less than OEM, but they may not function as well or fit as well as original parts. If you are concerned about the value of your car once you sell it, OEM parts can help maintain that value. A quality body shop will provide you with the option to use OEM parts. However, if you choose to repair a totaled car you may decide to use aftermarket parts.

Warranty

A quality body shop will back the work performed on your vehicle with a warranty. Should anything happen related to the repairs made to your car, the body shop will repair it at no additional cost to you.

Find out what the warranty covers and for how long. Some shops offer a lifetime warranty, which means it is good for as long as you own the car.

ProCare Automotive & Collision has served San Antonio area customers for nearly 20 years. We offer a National Limited Lifetime Warranty on any collision repairs and the Axalta Nationwide Guarantee on paint work. We have four locations that are in and around the San Antonio area. Our certified technicians are ready to show you how collision repair can be hassle-free and efficient.

By now, you may have heard the term, certified collision repair, used by San Antonio body shops. You may wonder what that matters to you as a customer. Some may think it’s a simple certification that the collision center earned. A certification makes the difference in the safety, function, and value of your vehicle. It takes time for any body shop San Antonio residents choose to train its technicians. It takes money to have the required equipment that is necessary to make the repairs according to the manufacturer.

Collision centers may hold a variety of certifications, all which have different meaning for the customer. As technology changes, the right training and equipment means an auto body shop will provide higher quality work.

The Meaning of Certified

Certified collision repair means the manufacturer trains a technician to make repairs. When researching body shops, ask how frequently the technicians train. This makes a difference if you wreck a brand new car. It also signifies how much emphasis a body shop puts into quality.

Additionally, shops spend a significant amount of money to have the right equipment for making the repairs. Most manufacturers require a shop to have certified technicians and the necessary tools.

Working regularly with manufacturers helps to understand the need for certain methods and tools. Certified technicians and the right equipment help ensure quality repairs.

Why the Certification Matters

Every car owner cares if a repaired vehicle functions correctly. The better training and equipment a shop offers, the more likely it is to make higher quality repairs.

There are more details than ever for technicians to consider. Technicians now focus on auto body parts and technology. All of this affects function and safety. The smallest details make a difference in safety after repairs. For example, a technician must follow the manufacturer’s specifications to repair a damaged automatic emergency braking (AEB) system. If the technician does not follow the recommended method, the car may not be safe to drive.

If you own a luxury vehicle, certified collision repair is important for the value of your car. Shops that are certified in brands such as Porsche, Land Rover, or Audi use OEM, or original equipment manufacturer, parts. OEM parts cost slightly more than aftermarket parts because they come from the manufacturer. These parts fit more precisely to your vehicle. Should anything happen to the parts, the automaker typically offers a warranty.

Manufacturer Certifications are Different

All brands of vehicles differ from one another and the same is true for the qualifications to become certified. For example, GM requires its certified body shops to perform a scan on vehicles before and after repairing.

A specialized tool is used to identify trouble codes and issues in the car’s powertrain and safety systems. A technician can use it to find out if something is or is not working, or if something is not properly calibrated such as a rear backup camera.

GM not only enforces a scanning mandate, but it requires technicians to only perform the specific repairs which they are trained and certified. Honda ProFirst also has a mandate on scanning, plus mandates on repairing aluminum versus steel.

GM and Honda are not alone in enforcing its certification requirements. Audi conducts audits of its certified collision centers and discovered some shops are not consulting their instructions before repairing Audi vehicles. Manufacturers are ensuring that their certifications mean the technicians and the shops are following what they have been instructed to do.

Aluminum Certified Collision Repair

With more cars being made from aluminum to reduce weight, aluminum collision repair requires specialized training and equipment, just like manufacturer certifications. Manufacturers can provide this certification.

If a shop is aluminum certified, manufacturers will regulate this repair just as they do for all other repair. As an example, Honda ProFirst requires its certified body shops to keep steel and aluminum repair separate with dedicated spaces for each.

If you have an aluminum vehicle, ask a body shop about its certifications. A shop may state it is Ford Aluminum Certified, but if you own a Lincoln Navigator ask if the technicians took the additional training course offered by Ford, for Lincoln. If you are ever unsure about aluminum certification, ask someone at the auto body shop.

The certified technicians at ProCare Automotive & Collision, a San Antonio body shop, hold 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Audi, Honda, GM, and others. We have aluminum certified repair facilities with technicians trained by the manufacturers on how to properly repair aluminum vehicles. Contact our team to learn more about our high-quality certified collision repair and schedule a free estimate for your auto body repair needs.

towing to local auto body shop
Figure out your options and coverage when it comes to towing.

When you get in an accident, it feels like everything is happening at once. Law enforcement is asking what happened, you have questions from the other driver, and your insurance company needs details. Additionally, you have to determine if you need towing services.

You have towing options

A tow truck may arrive to the accident scene as a request from law enforcement. Or, a truck could show up unsolicited after hearing about the accident on scanner traffic. Just like choosing body shop locations that you want to use, you have the right to select the towing company. Whether or not there is a tow truck on site, you can choose whichever service best fits your needs.

Know Your Insurance Policy

Know what your insurance policy covers when you sign up. Go back and review your policy from time to time to remember what is covered, including roadside assistance coverage. If you have that, your insurance company will cover the cost of the tow, but the coverage may likely have a maximum number of miles it can be towed. If you do not have coverage for towing, this will be an expense you need to pay out of pocket.

Also, keep in mind if your insurance company does not cover towing, you may have benefits from other places, including AAA, that may keep you from paying for that tow. Some credit card companies also offer roadside assistance.

Understand the Costs

Be specific when asking questions from the tow truck driver about all fees involved with the towing process, including where it will be towed and if there are storage fees associated. Do not allow the company to tow your vehicle without a clear understanding of the cost and if possible, request a printed invoice with the detailed pricing with the towing fee, storage fees, and any other charges. The printed invoice will be necessary to provide to your insurance company for reimbursement, if you have roadside assistance.

If you need assistance getting your car towed and you want to rest assured it will be towed to a secure location, give ProCare Automotive & Collision a call. We will schedule the tow and help you through the repair process so you can get back on the road.

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Get the most miles out of your hybrid and pay less at the pump.

If you own a hybrid vehicle, you probably purchased it for the fuel efficiency. Texas is a hot spot for hybrid electric vehicles. But are you really getting the best fuel mileage out of your eco-friendly vehicle? Here are our top five tips to more MPG on a hybrid car.

Economy Mode

Most hybrids come with a feature that uses the car’s sensors to help a driver automatically save fuel. Check to see if the economy mode or a similar mode is turned on. This feature may limit acceleration and other features of the car’s performance but it will conserve fuel and save you money in the long run.

Keep Battery Charged

A well-charged battery on a hybrid helps drivers use less gasoline and more electricity. Read the owner’s manual to your hybrid for the maker’s best recommendations for charging the battery.

Gradual Stops

Gradual braking with your car has multiple benefits, including generating power for a hybrid. As the brakes are applied in a hybrid, the electric motor becomes a generator and converts the energy from braking into electricity and stores it in the battery. This way, you’re using more electricity to power your vehicle during your drive than gasoline.

Pulse and Glide

The pulse and glide method in a hybrid car gets the vehicle to stabilize the energy use between the electric and gas engines. For many hybrids, this is somewhere between 30 and 40 mph. A driver can find this level by gradually accelerating to this speed and then applying a quick press to the gas pedal. Some hybrids will give an indication on the screen to show the energy use has been stabilized.

Limit Accessory Use

Turning off accessories while driving can save on your fuel mileage in a hybrid vehicle.

Minimizing the use of internal accessories, such as air conditioning or the radio, can save fuel on any car. But in a hybrid, a driver can save fuel and electricity by minimizing the use of any accessories that are not needed during the drive. The economy mode may also help adjust settings to the air conditioner and other accessories to save on power, but turning them off altogether will save even more energy for driving.

Remember, if you need your hybrid vehicle serviced, ProCare Automotive and Collision is more than a San Antonio auto body shop. ProCare is Hybrid Certified and our experts are trained to provide specialized service for your hybrid vehicle’s needs. Call us today and let our technicians give your hybrid the check-up it needs.

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