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Tag: collision centers

A grey car with the hood bent upward in the middle.
When you choose a body shop, you might consider going to a reputable center with more resources.

We all know that choosing a company you trust is vital for something as important as your car. However, there are other reasons reputable auto shops are often the way to go.

One of the biggest benefits is that more locations = more resources.

Equipment

When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed. If one location does not have necessary tools, it could rely on another location to help with the repairs.

The same goes with specific equipment used to work on your vehicle. Some shops do not have the same level of technology as others. Bigger brands will typically have newer technology because they’re better able to provide them. So even if the location nearest you does not have the specific equipment you need for your car, it’s likely there is another shop nearby that does.

Knowledgeable technicians

A reputable auto body service will have a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions, or be able to give each part of the work to someone specialized in that sort of repair.

Customer convenience

If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.

If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.


At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family.

For more information, follow ProCare on Facebook.

You get into an accident and now you need your car repaired at a San Antonio collision center. Finding a body shop before anything happens makes the process smoother when your car needs auto body repair.

Dozens of San Antonio body shops offer collision repair. So how do you know which one is right for you? The easiest way to narrow it down is to research the details that affect quality and customer service.

Find Reviews and Recommendations

If you are searching online for “collision repair near me,” then you can do some quick research about the collision centers you find. Keep in mind that online reviews may not tell all sides of what happened, but they can serve as an initial gauge for how well an auto body shop does business.

Ask people you know if they have used a nearby collision center and learn more about that experience. Take a close look at those vehicles to see the quality of repairs.

Direct Repair Shop

Your insurance agent may also recommend a San Antonio body shop. Insurance companies call these shops direct repair shops, or DRP. The insurance companies set specific criteria for preferred shops. Insurance companies routinely monitor the shops to make sure they maintain high-standards.

If you decide to use a DRP, the benefit is the repair process will be more streamlined. DRP shops do not have to wait for an insurance adjuster to write the estimate and order parts, so this saves time.

Keep in mind that you are not required to use a body shop that your insurance company recommends, but it is a recommendation you can consider.

Multiple Shop Operations

You may see come collision shops that have more than one location in the area. Some may be locally owned, which can be a benefit if you prefer to support locally owned businesses. Others may be nationwide. There are benefits to using a shop with multiple locations and that has local owners.

Choosing a shop with more than one location means more resources. If one stop doesn’t have the right technology or parts needed, another shop may have them. It’s also helpful for technicians if they need to seek expertise from another technician.

If you have an issue with any repairs, but you are not near the location that did the work, another location should have access to your records and take care of any warranty work.

Certifications

There are several different types of certifications in the collision repair industry. To make it easier in your search, find out about two specific types of certifications; certified collision repair and the I-CAR Gold Class recognition.

In some years, there are more than 100 redesigned vehicles on the market. With new technology and styles, it’s important for technicians to continuously train. Find out if the shop where you want to take your vehicle has technicians who can provide you with certified collision repair on your model of vehicle. If so, that means a technician has been certified by the manufacturer to make the repairs on your vehicle back to factory standards. If your vehicle is new, find out how recently the technician was certified.

Beyond certified collision repair is the I-CAR Gold Class recognition. This is the top level of role-relevant training achievement in the collision repair industry. A body shop is required to maintain the relevant training across all repair roles. It also means the shop commits to the highest standards of professionalism.

Technology to Repair Technology

Technology requires technology to repair. If you have the opportunity to visit a body shop, take a look at the equipment that location has to fix cars. Outdated technology is not a good sign.

It is often a requirement by manufacturers for the shop to have the correct technology and equipment to repair their vehicles, if they want to be certified. Also, multiple shop operations have reached a level of success to continuously invest in the locations and may have the necessary tools to do the work.

Aftermarket or OEM?

There are two categories of parts that shops can use to fix your vehicle. Original equipment manufacturer, or OEM, parts are made by the manufacturer of your car. Aftermarket parts are made by a variety of companies.

Aftermarket parts typically cost less than OEM, but they may not function as well or fit as well as original parts. If you are concerned about the value of your car once you sell it, OEM parts can help maintain that value. A quality body shop will provide you with the option to use OEM parts. However, if you choose to repair a totaled car you may decide to use aftermarket parts.

Warranty

A quality body shop will back the work performed on your vehicle with a warranty. Should anything happen related to the repairs made to your car, the body shop will repair it at no additional cost to you.

Find out what the warranty covers and for how long. Some shops offer a lifetime warranty, which means it is good for as long as you own the car.

ProCare Automotive & Collision has served San Antonio area customers for nearly 20 years. We offer a National Limited Lifetime Warranty on any collision repairs and the Axalta Nationwide Guarantee on paint work. We have four locations that are in and around the San Antonio area. Our certified technicians are ready to show you how collision repair can be hassle-free and efficient.

By now, you may have heard the term, certified collision repair, used by San Antonio body shops. You may wonder what that matters to you as a customer. Some may think it’s a simple certification that the collision center earned. A certification makes the difference in the safety, function, and value of your vehicle. It takes time for any body shop San Antonio residents choose to train its technicians. It takes money to have the required equipment that is necessary to make the repairs according to the manufacturer.

Collision centers may hold a variety of certifications, all which have different meaning for the customer. As technology changes, the right training and equipment means an auto body shop will provide higher quality work.

The Meaning of Certified

Certified collision repair means the manufacturer trains a technician to make repairs. When researching body shops, ask how frequently the technicians train. This makes a difference if you wreck a brand new car. It also signifies how much emphasis a body shop puts into quality.

Additionally, shops spend a significant amount of money to have the right equipment for making the repairs. Most manufacturers require a shop to have certified technicians and the necessary tools.

Working regularly with manufacturers helps to understand the need for certain methods and tools. Certified technicians and the right equipment help ensure quality repairs.

Why the Certification Matters

Every car owner cares if a repaired vehicle functions correctly. The better training and equipment a shop offers, the more likely it is to make higher quality repairs.

There are more details than ever for technicians to consider. Technicians now focus on auto body parts and technology. All of this affects function and safety. The smallest details make a difference in safety after repairs. For example, a technician must follow the manufacturer’s specifications to repair a damaged automatic emergency braking (AEB) system. If the technician does not follow the recommended method, the car may not be safe to drive.

If you own a luxury vehicle, certified collision repair is important for the value of your car. Shops that are certified in brands such as Porsche, Land Rover, or Audi use OEM, or original equipment manufacturer, parts. OEM parts cost slightly more than aftermarket parts because they come from the manufacturer. These parts fit more precisely to your vehicle. Should anything happen to the parts, the automaker typically offers a warranty.

Manufacturer Certifications are Different

All brands of vehicles differ from one another and the same is true for the qualifications to become certified. For example, GM requires its certified body shops to perform a scan on vehicles before and after repairing.

A specialized tool is used to identify trouble codes and issues in the car’s powertrain and safety systems. A technician can use it to find out if something is or is not working, or if something is not properly calibrated such as a rear backup camera.

GM not only enforces a scanning mandate, but it requires technicians to only perform the specific repairs which they are trained and certified. Honda ProFirst also has a mandate on scanning, plus mandates on repairing aluminum versus steel.

GM and Honda are not alone in enforcing its certification requirements. Audi conducts audits of its certified collision centers and discovered some shops are not consulting their instructions before repairing Audi vehicles. Manufacturers are ensuring that their certifications mean the technicians and the shops are following what they have been instructed to do.

Aluminum Certified Collision Repair

With more cars being made from aluminum to reduce weight, aluminum collision repair requires specialized training and equipment, just like manufacturer certifications. Manufacturers can provide this certification.

If a shop is aluminum certified, manufacturers will regulate this repair just as they do for all other repair. As an example, Honda ProFirst requires its certified body shops to keep steel and aluminum repair separate with dedicated spaces for each.

If you have an aluminum vehicle, ask a body shop about its certifications. A shop may state it is Ford Aluminum Certified, but if you own a Lincoln Navigator ask if the technicians took the additional training course offered by Ford, for Lincoln. If you are ever unsure about aluminum certification, ask someone at the auto body shop.

The certified technicians at ProCare Automotive & Collision, a San Antonio body shop, hold 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Audi, Honda, GM, and others. We have aluminum certified repair facilities with technicians trained by the manufacturers on how to properly repair aluminum vehicles. Contact our team to learn more about our high-quality certified collision repair and schedule a free estimate for your auto body repair needs.

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