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Tag: collision centers

When an accident happens, you need a local auto body shop. Insurance companies often recommend a shop from the direct repair shop program, or DRP. The best San Antonio collision centers earn an insurance company’s approval for its recommendations.

Insurance companies provide the recommendation to help customers find an auto body shop. Some collision centers offer more conveniences to be on the DRP list. As a result, this makes auto body repair easier for the customer.

what is a direct repair shop?

Recommended Auto Body Shop

A direct repair shop in San Antonio meets specific criteria established by your insurance company and is part of the DRP. Your insurance agent will likely recommend a body shop in San Antonio. You can choose that collision center or use a different one. The decision on where you want your car repaired is up to you.

Insurance companies routinely monitor direct repair shops to check for quality standards so they can maintain the status on the DRP. These shops feature a more streamlined process because those locations do not have to wait for an insurance adjuster to write the estimate and order parts. Ask your agent if there is a lifetime guarantee offered for using a shop on the DRP.

A Direct Repair Shop in San Antonio

At ProCare Automotive & Collision, a San Antonio collision center, we are proud to be a direct repair shop that is preferred by many insurance companies. Our goal is to always provide exceptional customer service and exceed expectations for auto body repair. We have the latest equipment to provide our team the tools necessary for quality repairs on any car. And we have technicians who are certified by a variety of auto makers.

We have multiple locations in San Antonio to conveniently serve you, including one on Fairdale, one on SE Military, and one on SW Military. We also have locations in Live Oak and New Braunfels. Give us a call to schedule a free estimate or use our Smartphone Estimating Tool to get an estimate before visiting one of our shops. Our helpful team will guide you through the process to make sure your experience is hassle-free!

When your car needs auto body repair, you want to trust the technicians is trained to perform high-quality collision repair. But what if a celebrity fixed your car? Would you trust that person?

Would you trust a celebrity with auto body repair

In a survey, the Car Care Council asked more than 22,000 car owners nationwide which late-night TV host they would trust the most to fix their cars. Jimmy Kimmel, host of ABC’s “Jimmy Kimmel LIVE!” beat out Jimmy Fallon, host of NBC’s “Tonight Show” by two-tenths of a percent for the title of “Most Trusted to Work on My Car.”If you have a car accident, how do you know which San Antonio auto body shop can be trusted to fix your car? Keep three things in mind when you take your vehicle to a collision center.

Certifications

In the collision repair industry, there are certifications that are indicators of the training the technicians have completed. Before you have an auto body shop repair your car, ask if the shop offers certified collision repair. If so, find out if the body shop technicians have been certified by the manufacturer of your car and how often they train.

When the technicians train to get their certifications, the manufacturer instructs them on the specific methods and tools necessary to repair the car back to the factory condition. If the San Antonio body shop you choose offers certified collision repair for your make of vehicle, then you know that location not only has technicians who have been certified, but the shop also has the right tools to make the proper repairs.

Warranty

Most collision centers that offer quality auto body repair will back the work they do with a warranty. Ask what the warranty covers and for how long. Some shops offer a separate warranty for paint work.

Quality

Ask about the quality of work performed by the body shop San Antonio people you know would recommend. Find out if the repairs satisfy those you know. For example, ask if the paint work matched the original factory paint and were there any blemishes.

The team at ProCare Automotive & Collision, a body shop San Antonio, Texas residents have recommended for nearly 20 years, focuses on operational excellence and providing you with the highest quality collision repair. Our technicians are certified, and we provide a warranty on repairs and paint. Use our Smartphone Estimating Tool to get a fast estimate that is always free.

When choosing body shop businesses, think about finding a reputable auto body repair company with multiple locations.

There are several factors to consider. Inquire if the auto body shop has more than one location in the area. That can provide benefits for better service.

why should I choose a local auto body shop with multiple locations
Why does it matter if my local auto body shop has more than one location?

Resources

When a collision repair shop has more than one location, typically they have more resources. For example, one shop can call on another location for parts needed.

There is a larger pool of technicians who have a variety of training and different knowledge. The technicians can connect with each other for expert opinions.

If one location does not have necessary tools, it could rely on another location to help with the repairs.

Customer Convenience

If you live in one part of San Antonio, but work in another area, multiple body shop locations are convenient. For example, if the collision repair shop offers a warranty, you could have the issue resolved at any location.

If you are a repeat customer, the body shop should have access to your car history at any location. And when a shop is big enough to have more than one location, it’s likely the company has had success in serving customers at other locations, allowing it to expand.

At ProCare Automotive and Collision, a San Antonio body shop, we have locations north and south, plus locations in Live Oak and in Victoria, Texas. Additionally, we have collision centers located in the Greater Austin area and in the Houston area that are part of our ProCare family of collision centers. Give us a call today at any one of our locations that is convenient to you and we’ll make sure you have a hassle-free repair experience.

You get into an accident and now you need your car repaired at a San Antonio collision center. Finding a body shop before anything happens makes the process smoother when your car needs auto body repair.

Dozens of San Antonio body shops offer collision repair. So how do you know which one is right for you? The easiest way to narrow it down is to research the details that affect quality and customer service.

Find Reviews and Recommendations

If you are searching online for “collision repair near me,” then you can do some quick research about the collision centers you find. Keep in mind that online reviews may not tell all sides of what happened, but they can serve as an initial gauge for how well an auto body shop does business.

Ask people you know if they have used a nearby collision center and learn more about that experience. Take a close look at those vehicles to see the quality of repairs.

Direct Repair Shop

Your insurance agent may also recommend a San Antonio body shop. Insurance companies call these shops direct repair shops, or DRP. The insurance companies set specific criteria for preferred shops. Insurance companies routinely monitor the shops to make sure they maintain high-standards.

If you decide to use a DRP, the benefit is the repair process will be more streamlined. DRP shops do not have to wait for an insurance adjuster to write the estimate and order parts, so this saves time.

Keep in mind that you are not required to use a body shop that your insurance company recommends, but it is a recommendation you can consider.

Multiple Shop Operations

You may see come collision shops that have more than one location in the area. Some may be locally owned, which can be a benefit if you prefer to support locally owned businesses. Others may be nationwide. There are benefits to using a shop with multiple locations and that has local owners.

Choosing a shop with more than one location means more resources. If one stop doesn’t have the right technology or parts needed, another shop may have them. It’s also helpful for technicians if they need to seek expertise from another technician.

If you have an issue with any repairs, but you are not near the location that did the work, another location should have access to your records and take care of any warranty work.

Certifications

There are several different types of certifications in the collision repair industry. To make it easier in your search, find out about two specific types of certifications; certified collision repair and the I-CAR Gold Class recognition.

In some years, there are more than 100 redesigned vehicles on the market. With new technology and styles, it’s important for technicians to continuously train. Find out if the shop where you want to take your vehicle has technicians who can provide you with certified collision repair on your model of vehicle. If so, that means a technician has been certified by the manufacturer to make the repairs on your vehicle back to factory standards. If your vehicle is new, find out how recently the technician was certified.

Beyond certified collision repair is the I-CAR Gold Class recognition. This is the top level of role-relevant training achievement in the collision repair industry. A body shop is required to maintain the relevant training across all repair roles. It also means the shop commits to the highest standards of professionalism.

Technology to Repair Technology

Technology requires technology to repair. If you have the opportunity to visit a body shop, take a look at the equipment that location has to fix cars. Outdated technology is not a good sign.

It is often a requirement by manufacturers for the shop to have the correct technology and equipment to repair their vehicles, if they want to be certified. Also, multiple shop operations have reached a level of success to continuously invest in the locations and may have the necessary tools to do the work.

Aftermarket or OEM?

There are two categories of parts that shops can use to fix your vehicle. Original equipment manufacturer, or OEM, parts are made by the manufacturer of your car. Aftermarket parts are made by a variety of companies.

Aftermarket parts typically cost less than OEM, but they may not function as well or fit as well as original parts. If you are concerned about the value of your car once you sell it, OEM parts can help maintain that value. A quality body shop will provide you with the option to use OEM parts. However, if you choose to repair a totaled car you may decide to use aftermarket parts.

Warranty

A quality body shop will back the work performed on your vehicle with a warranty. Should anything happen related to the repairs made to your car, the body shop will repair it at no additional cost to you.

Find out what the warranty covers and for how long. Some shops offer a lifetime warranty, which means it is good for as long as you own the car.

ProCare Automotive & Collision has served San Antonio area customers for nearly 20 years. We offer a National Limited Lifetime Warranty on any collision repairs and the Axalta Nationwide Guarantee on paint work. We have four locations that are in and around the San Antonio area. Our certified technicians are ready to show you how collision repair can be hassle-free and efficient.

By now, you may have heard the term, certified collision repair, used by San Antonio body shops. You may wonder what that matters to you as a customer. Some may think it’s a simple certification that the collision center earned. A certification makes the difference in the safety, function, and value of your vehicle. It takes time for any body shop San Antonio residents choose to train its technicians. It takes money to have the required equipment that is necessary to make the repairs according to the manufacturer.

Collision centers may hold a variety of certifications, all which have different meaning for the customer. As technology changes, the right training and equipment means an auto body shop will provide higher quality work.

The Meaning of Certified

Certified collision repair means the manufacturer trains a technician to make repairs. When researching body shops, ask how frequently the technicians train. This makes a difference if you wreck a brand new car. It also signifies how much emphasis a body shop puts into quality.

Additionally, shops spend a significant amount of money to have the right equipment for making the repairs. Most manufacturers require a shop to have certified technicians and the necessary tools.

Working regularly with manufacturers helps to understand the need for certain methods and tools. Certified technicians and the right equipment help ensure quality repairs.

Why the Certification Matters

Every car owner cares if a repaired vehicle functions correctly. The better training and equipment a shop offers, the more likely it is to make higher quality repairs.

There are more details than ever for technicians to consider. Technicians now focus on auto body parts and technology. All of this affects function and safety. The smallest details make a difference in safety after repairs. For example, a technician must follow the manufacturer’s specifications to repair a damaged automatic emergency braking (AEB) system. If the technician does not follow the recommended method, the car may not be safe to drive.

If you own a luxury vehicle, certified collision repair is important for the value of your car. Shops that are certified in brands such as Porsche, Land Rover, or Audi use OEM, or original equipment manufacturer, parts. OEM parts cost slightly more than aftermarket parts because they come from the manufacturer. These parts fit more precisely to your vehicle. Should anything happen to the parts, the automaker typically offers a warranty.

Manufacturer Certifications are Different

All brands of vehicles differ from one another and the same is true for the qualifications to become certified. For example, GM requires its certified body shops to perform a scan on vehicles before and after repairing.

A specialized tool is used to identify trouble codes and issues in the car’s powertrain and safety systems. A technician can use it to find out if something is or is not working, or if something is not properly calibrated such as a rear backup camera.

GM not only enforces a scanning mandate, but it requires technicians to only perform the specific repairs which they are trained and certified. Honda ProFirst also has a mandate on scanning, plus mandates on repairing aluminum versus steel.

GM and Honda are not alone in enforcing its certification requirements. Audi conducts audits of its certified collision centers and discovered some shops are not consulting their instructions before repairing Audi vehicles. Manufacturers are ensuring that their certifications mean the technicians and the shops are following what they have been instructed to do.

Aluminum Certified Collision Repair

With more cars being made from aluminum to reduce weight, aluminum collision repair requires specialized training and equipment, just like manufacturer certifications. Manufacturers can provide this certification.

If a shop is aluminum certified, manufacturers will regulate this repair just as they do for all other repair. As an example, Honda ProFirst requires its certified body shops to keep steel and aluminum repair separate with dedicated spaces for each.

If you have an aluminum vehicle, ask a body shop about its certifications. A shop may state it is Ford Aluminum Certified, but if you own a Lincoln Navigator ask if the technicians took the additional training course offered by Ford, for Lincoln. If you are ever unsure about aluminum certification, ask someone at the auto body shop.

The certified technicians at ProCare Automotive & Collision, a San Antonio body shop, hold 14 OEM certifications from a variety of manufacturers, such as Land Rover, Jaguar, Porsche, Audi, Honda, GM, and others. We have aluminum certified repair facilities with technicians trained by the manufacturers on how to properly repair aluminum vehicles. Contact our team to learn more about our high-quality certified collision repair and schedule a free estimate for your auto body repair needs.

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