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When an accident happens, you’ll likely need a nearby auto body shop. Insurance companies often recommend a shop from their direct repair shop program. They choose the shops they trust to meet their own standards, within the customer’s local area.

Some collision centers offer more conveniences to be on the DRP list. As a result, this makes auto body repair easier for the customer.

what is a direct repair shop?

Recommended auto body shop

A direct repair shop meets specific criteria established by your insurance company. Your insurance agent will likely recommend a body shop nearby that is both convenient and trusted to do quality repairs.

Insurance companies routinely monitor direct repair shops to check for quality practices, so these shops are typically likely to have higher standards. This often means efficient, less expensive, and better customer service.

These shops will be a streamlined process for the customer who goes with their insurers recommendation, because those locations do not have to wait for communication back-and-forth with the agent.

Choosing a DRP

You can choose your insurer’s DRP recommendation or use a different one. The decision on where you want your car repaired is yours. However, the insurance agency might be more willing to pay for repairs through their preferred shop than one they don’t work with. It’s important to ask questions to both your insurance agent and prospective shops.

Important things to ask include whether the repairs have a lifetime warranty, whether your insurance will fully cover the repairs for one shop or another, and if the shop technicians are certified in auto body repair.

A direct repair shop in San Antonio

Woman in a blue polo shirt with a clipboard smiles at the camera. She is standing in a repair shop.
ProCare Collision is a preferred shop by most insurance companies, allowing us to serve you efficiently.

At ProCare Automotive & Collision, a San Antonio collision center, we are proud to be a direct repair shop that is preferred by many popular insurance companies. Our goal is to provide exceptional customer service and exceed expectations for auto body repair. We have the latest equipment to provide our team the tools necessary for quality repairs on any car. And we have technicians who are certified by a variety of auto makers.

We have multiple locations across the state. Our team will guide you through the process to make sure your experience is hassle-free!

For more information on choosing a repair shop, visit ProCare on Facebook.

A low angle shot of a car driving on a wet road covered with hail.
Hailstorms can easily damage your vehicle.

When a hailstorm hits, it can leave its mark on your vehicle. The damage left behind can be significant. In San Antonio, the April 12, 2016 hailstorm cost $1.4 billion in damage to homes and cars. If you’re looking to repair hail damage, there are a couple of options body shops can provide.

Types of hail damage repair

There are two options when it comes to fixing those dents. The first is regular body work. This is for more extensive damage that often requires filling the dent, fixing the paint, and may take days in the shop. This can also affect your resale value if you make a claim to get the repair done.

The other option is paintless dent removal (PDR). PDR requires getting to the back of the dent and massage the body back to its original position. This option is fairly quick and easy, and also is less likely to affect your car value. It is also cheaper, but isn’t always an option with some dents and damage.

Get an estimate

Before getting an estimate, know what your insurance policy covers for auto body repair and if it covers PDR. Find a collision center that offers free estimates.

A technician can tell you what it will take to remove your damage, and what type of repair they recommend.

What to choose

If the damage to your vehicle has not chipped or cracked the paint, then it may be possible to have PDR to remove the damage. Typically, PDR is the go-to fix for hail damage. This is beneficial because it maintains the original factory paint, saves time, and saves money. Additionally, this is a good way to avoid any negative CARFAX reports if you plan on selling the car soon.

With more serious damage, you may need to go with regular body repair. Any paint damage will require collision repair to not only remove the dents but perform paint work on the vehicle.

For more information on dent repair, follow ProCare on Facebook.

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