When you get in an accident, it feels like everything is happening at once. Law enforcement is asking what happened, you have questions from the other driver, and your insurance company needs details. Additionally, you have to determine if you need towing services.
You have towing options
A tow truck may arrive to the accident scene as a request from law enforcement. Or, a truck could show up unsolicited after hearing about the accident on scanner traffic. Just like choosing body shop locations that you want to use, you have the right to select the towing company. Whether or not there is a tow truck on site, you can choose whichever service best fits your needs.
Know Your Insurance Policy
Know what your insurance policy covers when you sign up. Go back and review your policy from time to time to remember what is covered, including roadside assistance coverage. If you have that, your insurance company will cover the cost of the tow, but the coverage may likely have a maximum number of miles it can be towed. If you do not have coverage for towing, this will be an expense you need to pay out of pocket.
Also, keep in mind if your insurance company does not cover towing, you may have benefits from other places, including AAA, that may keep you from paying for that tow. Some credit card companies also offer roadside assistance.
Understand the Costs
Be specific when asking questions from the tow truck driver about all fees involved with the towing process, including where it will be towed and if there are storage fees associated. Do not allow the company to tow your vehicle without a clear understanding of the cost and if possible, request a printed invoice with the detailed pricing with the towing fee, storage fees, and any other charges. The printed invoice will be necessary to provide to your insurance company for reimbursement, if you have roadside assistance.
If you need assistance getting your car towed and you want to rest assured it will be towed to a secure location, give ProCare Automotive & Collision a call. We will schedule the tow and help you through the repair process so you can get back on the road.
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